ComplaintsforAdams Carpet One Floor & Home
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Complaint Details
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Initial Complaint
03/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased carpet to be installed in my moms home for the first time in 48 years. Highly trafficked hallway carpet was poorly seamed in two places, two short pieces and one long piece. Hall bath marble threshold damaged. Moving furniture scratched furniture and nicked molding upstairs and downstairs. The installation occurred on 2/6/2023 and 2/7/2023. Hallway completed 2/7/2023. Poor seams discovered after installation team gone. I was not on site 2/7/2023 after which I was told by my mom. I inspected personally on 2/12/2023. I inquired on 2/7/2023 if leftover carpet was taken from project. Salesperson said it was probably in company warehouse. On 2/13/2023, I notified salesperson of poor seams and damages. Case reviewed. Superintendent of installation evaluated on 2/20/2023. Superintendent asked for leftover carpet as salesperson indicated installer left extra on site. No carpet visible on site. Attempts to patch some damages made by superintendent. Contacted Vice President after this visit. Initial resolution was relayed from Vice President on 2/21/2023 for hallway be repaired with one seam. Spoke with Vice Resident on 3/6/2023 indicating resolution no acceptable as requested one piece of hallway carpet without seams. Vice President indicated they could resolve problem by replacing hall carpet with one seam/two pieces or replace with one whole piece. The stipulation of one solid piece was that a different color/style of carpet must be selected. This does not make sense when the installer made the error. Requested same color/style/lot to fix hall. Vice President indicated there would be follow up after talking with team. Text confirming this made on 3/7/2023. No more response to date. I have lost trust and confidence in company and I am disappointed that my mother, a widow of a Veteran, would be treated this way. I am requesting full replacement of downstairs carpet to have one solid piece of carpet in hallway and repair to damages.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.