ComplaintsforLowes Foods

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Went into ****** Foods at approximately 2:45 pm on 4/3/24. Bought 3 packs of sushi at $4.99 each. It rung up as $28at self checkout. I canceled it and left to go to a main register. The cashier told me it was $14 and some change after she used the ****** reward card that she had. She then signed me up and gave me my own card. She proceeded to tell me how to use it and how to install the app and how the deals would just come up. When I got home later, I realized that I had no receipt and it was charged to my bank card for $143.19. Called the store at 7:13 am the next morning and spoke to ****. He told me to come in and he would take care of it and if not he would leave a note for the manager. Arrived to the store at 4:30 pm and when I asked for a manager, at least 2 employees asked me if I was the one with the $143 sushi. **************** rep who also asked me assured me that she could handle it but she went to the back and I never saw her again. While waiting, **** (employee) says "Oh, they just said that you were charged for the person behind you." Thirty minutes later, out comes manager ******* after waiting for 50 minutes for them to pull cameras and investigate, only to tell me, "She can't do anything because the cameras do not show me in the store at that time." She also stated that no one had mentioned to her that I was coming in, but yet, 2 other employees already knew of my situation, which means that **** did leave messages. She also stated that the transaction happened after 4 pm. My bank verified the exact transaction to take place at 2:54 pm on 4-3-24. I was home by 3:30 pm so there's no way the transaction happened after 4 pm. She assured me that the cameras had the correct time. Seems to me, this is a fraudulent transaction and the store is trying to cover it up. I reported this to my bank and if it is not handled, my next stop is the news.

  Business response

  04/12/2024

  We would like the Guest to contact us at ****************************************** so we can make sure her account is properly credited. This site will give the option for email, phone, or live chat.

  Customer response

  04/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  07/08/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Did a grocery pickup on July 6,2022 and when I got home later that evening the grocer called me to say that she has left a full cart of my groceries. I told her I would come back for them the next day. The next day I went to go pick up my groceries along with another order I made, got home realized she once again forgot to pack up those same groceries. I called to inform her of her mistake, she said that she saw the cart of groceries still on the shelf and offered to refund either to my card or a store credit in which I opted for the credit. The next day July 8,2022 I placed an online order through the store website for a different pickup location and my credit was applied to order as expected and I had a leftover balance which was 30 dollars and I put in payment type as outside credit card payment. When I went to pickup my order, the grocer from that store said she was confused when she looked at my receipt and didn’t understand why I got a credit like that and actually canceled the credit, marked it as suspicious and contacted the Winston Salem store that issued it. Upon her independent investigation the store manager said that she never authorized that credit and then proceeded to lie and say that I only had one missing item for 6 dollars ( total of missing groceries were 65 dollars)The management came out to my car and told me that even though it was a credit that they do not honor credits from another location! It was already paid for online and at that loving point I felt discriminated against. I then paid for the entire order because they took of my credit. When I called the issuing store they said that it was nothing they could do and that a higher up would get in contact with me and that I could complain or stop patronizing their stores and they could care less. I haven’t heard from anyone as off yet. The Greensboro location grocer also commented to me that she wasn’t used to seeing me pay with a credit card only EBT and though I did correct

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