ComplaintsforEide Bailly LLP
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/20/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
My company and I, personally used **** Bailly for both 2022 personal and business taxes for my company, REG ******** Acquistion, LLC.We were timely in submiting the required documents for filing our taxes to both the *** and ***************** to ********************Repeated efforts to *********************** through Mr ******** for details regarding our filing timely were ignored.When the due times for filing without penalty and interest came up we asked Mr ******** for updates and if they would be filed on time. His response via email was "It's a process."Finally our taxes were filed in September, 2023, causing both penalties and interest.When the first invoice I called the local ******** office and requested to speak to the person in charge for that office. I was referred to ***************** and we spoke on or about September 15th.She was very accomodating and promised to review and be back in touch in a few days.Although multiple emails and telephone calls to ************** were sent she has not responded.Last week I sent an email to the home office in ************ asking for someone to contact me regarding this matter and told them I didn't receive a call I would be filing with the BBB.As of this date, there has been no calls, emails or letters.Customer response
12/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.We have settled the complaint
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.