ComplaintsforExmark Manufacturing Co, Inc.
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Complaint Details
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Initial Complaint
07/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We have been loyal Exmark customers for 15 years and recently had a Lazer Z mower brake down on us, we took it to one of their dealers and the repaired the mower, now weeks later the dealer is calling us saying Exmark has denied the warranty claim on the machine, stating that the Maintenace was not performed, which it was, after being a customer for 15 years and having Bought 10 Lazer Z's over the years, of which we still have five, we even bought a new one while this issue over the warranty repair is going on, we would expect there to be some customer good will here and to have them pay their dealer for the repairs, if we had known the warranty was going to be denied we would have just repaired the machine on our own (I have been an automotive technician for 45 years), over all the years of buying machines from Exmark we have only had 3 warranty claims taken care of by their dealers, due to the fact that I normally just do the small repairs and eat the cost in order to keep the machines up and running and in service, cannot afford to have a machine sit at one of the dealers for a month or longer waiting for minor repairs, our usual dealer has dropped the Exmark line which is what forced us to have to go to a dealer much further awayInitial Complaint
02/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
ME (Frank ) and my cousin (Henry), purchase this zero turn in 2018 and it is 60 inch cut- *************, I was have problem out zero turn it was hard to start and it kept backfire and they took it to shop couple time and they said it hade water in tank, and couple day it start doing the same things again and again when you try to start it up it be backfire loud, and I don't why they said water in tank and my zero turn never get no water on, when I put my zero turn up it was running, I let it set up for months and I try to start it and it want turn, I have another EX mark mow and it is older than other, I hade my 48 inch's zero turn for nine years and never had no problem, the 60 inch hade 800 hours and 48 inch have 1000 hours, all I am ask you all to help me out with my zero turn, I feel like I was did wrong after warrant expire and the motor stop working and I took it from the place I bought it from and management check oil and no oil was on the oils stick, but oil was in the mow and I let man check it and he told me one pistil in motor came loose,Business response
02/18/2022
Business Response /* (1000, 8, 2022/02/18) */ Mr. ****** and Mr. ******* purchased their ************** on 4/3/2018. The unit and engine carried a 4 year or 500 hour limited warranty. During that time, Exmark Manufacturing covered $****** in warranty claims. The last warranty claim filed against this unit was on 10/29/2020. Mr. ****** contacted Exmark on 1/19/2022 and reported that the unit had 806 hours on it and had broken a connecting rod in the engine. At 806 hours, that is 306 hours beyond the warranty period. Since this unit is out of warranty, we cannot provide additional assistance beyond the warranty support we have already provided. Thank you. Consumer Response /* (3000, 14, 2022/03/14) */ First they are lien about anything's broken in the engine, because they never check the engine out at all, they want me to take to some one and find out what the problem, and want me to pay for it, when we take mow back they keep it for two to three week, and they never didn't find out what was call it to backfire, big company like them going to lie, I have people who whiten my mow was backfire all the time and I am going to get them to write a statement, and nothings but the true. ( I am resend you what they send to your company) Business Response /* (4000, 18, 2022/04/06) */ We stand by our original statement dated 2/18/22. Since this unit is out of warranty, we cannot provide additional assistance beyond the warranty support we have already provided. Thank you.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.