Customer ReviewsforThe Buckle, Inc.

I ordered shoes for my son for school when I put in the address it was changed to a wrong address so within 10 minutes of noticing I fixed it and called they said they fixed after 4 phones I had the worst customer service to help didn’t want to refund my full amount said I had to wait for fed ex to send them back to them but fed ex said all they had to do was fix the address the refused too! We shop Bickel a lot but this is it in so disappointed in the customer service I got from them. I will do business elsewhere

This company has the worst phone customer service ever! I called them to explain I paid my balance in full in January and didn't receive a trailing interest statement of 1.00 and they charged me $35 late fee. Then I called to ask for a refund of the late fee and to close the card. Me and the representative obviously had some language barriers because he waived $15 of the $35 late fee and didn't close the card however I was placed into the automated system to pay the difference which it wouldn't allow because the fee waiver was pending and the representative said if he processed the late fee payment of $20 the buckle company requires you a $9.00 fee on top of a fee to pay with a representative! Sounds like a circle of nonsense to keep nickel and dining customers to no end. I put a check in the mail now for what they explained as a third fee based on cut off time being 6 pm for phone payments. I'm shaking my head at this company and explained to my teenage daughter we will never purchase clothes from them again. I'm a very dissatisfied customer and can only imagine how many other customers experience the same nonsense. However I'm happy I can post my review of the poor service and move on!

Having four boys ages 5-18 I buy a good fraction of buckle jeans. Beware the only good about these jeans are style but they lack in quality big time. Rock revival jeans are $169 and they have all (my purchased jeans) ripped from zipper side area along seams. BKE stretch out from the outer front thighs area. Departwest tear easily from knees, Salvage has thin areas on the back crotch area so just not quality. I usually have to add patch and re-sow after maybe 3-4 uses after purchase. Expensive & time consuming for just the brand... after spending thousands of dollars at buckle stores I know what to expect, basically just purchasing brand!

Visiting idaho from arizona. Husband bought me 150.00 pair of boots. Nobody bother to tell they run small . Hurt my feet store wouldn't take them back. After admitting the sorel boots run small.

I order two pairs of jeans from Buckle online. Shipped them to the Mandeville La store. I kept one and had told the Associate to return the other. She did not process the return correctly and I am still being charged on my credit card. The manager was rude and unhelpful and the customer service department was not helpful either. Bad business and I will never shop and Buckle again.

Ordered online over 2 weeks ago. Was sent a tracking link with ******************************* not able to determine a delivery date. Notified Buckle. They blamed me for choosing ground delivery instead of expedited. I ordered on 11/15/2021. Very early. Today's date is 12/3/2021. 7-10 working days expected ground delivery. I tried to file a claim with *************** for missing product. But the shipper which would be Buckle refuses to do anything about it. Bad customer service. My credit card has been charged, but I have not received my purchase. They basically are ************** offering no help.