Customer ReviewsforGraduate Lincoln

I was so excited to stay at this hotel. I booked a reservation for a concert night (I live in Omaha). The concert unfortunately got postponed at a very short notice. I understand policy of cancellations may be within 2 days of reservation, but this postponement came the before. I called right away to make sure I could cancel before my card was charged. When I called I was met by a very respectful individual that said my cancellation was approved and I would get a call from the “general manager” the following Monday to talk about a possible return date and/or refund. I never received a call. My card was charged. I never did end up staying at this property and now never will! I called on the Tuesday following the general manager expected call, due to never getting a call and my card being charged (manual entry). I understand policy. I understand the hotel now dealing with high number of cancellations at once. However, I was never contacted like I said I would be. I tried to reach out twice. Never a call back. Finally I called this past Friday. I was met by the “supervisor” on the other end of the phone, who immediately upon answering was ready for a fight. I had no anger towards her. I simply asked about the refund I was told I would get. She said that I was lied to and that I would never receive a refund. This is a very unfortunate situation. The performer canceled. This was out of my control. I paid almost $300 for this room. Never stayed. The hotel didn’t have to clean it. I have now contacted my card issuer and have started a dispute. This hotel was on my bucket list. The Hilton company policy and this hotel are now blacklisted on my list. Careful when booking. If something unexpected happens, know that you will not get your money back and the customer service is awful! BEWARE!

I left this hotel after dealing with the most unprofessional & rudest customer service personnel. When you enter a hotel the people who work the desk are your very first impression and why this woman (who's name I cannot give you because she refused to give it to me after I asked at least 5 times) is working the front desk or in any kind of role where she needs to interact with the public is beyond me. As we walked in we greater her with a "hello" & her response was "hi". After about 3 minutes of silence my partner said "do you think we can check in?" & her response was "that's what I'm doing I'm trying to pull up the screen". She gave me 2 pieces of paper after asking my name & said "it's $35 a night per dog" the paper read "$35 per night & this covers 2 dogs under 50 pounds" so I asked why I am paying $70 when the paper she asked me to sign clearly stated $35. She said she needed to call her manager to confirm the pricing, which again was confusing because it was very clear on the paper. She began to get nasty & have an even worse attitude than she did when we first walked in - which I wasn't even sure was possible. I asked to speak to a manager & all she did was call him ************************. To skip a lot of childish back & forth where she told me I could leave I agreed & I asked for a refund. Then she said she "accidentally" checked me in so a refund would take 5-10 days. Perhaps the MOST OUTRAGEOUS part of this encounter was while she was being wildly unprofessional she proceeded to call my partner & I ************* & told us to get ******** out of her lobby. She also referred to my partner as a "************". As if this wasn't bad enough she proceeded to call her manager again & tell him we called her ********** which never once happened. I cannot believe the blatant disrespect and ignorance this woman portrayed to paying customers. I just want anyone & everyone who is considering staying at this hotel to know what it represents.