Customer ReviewsforHusker Auto Group

I purchased an automotive part from the Mercedes Benz department. Jan 25, 2024, for $143.74. Up on receiving the part, I determined that i didn't need the part because I was able to find it cheaper at Wal-Mart Auto section. I tried numerous times to contact the dealership for return instructions, after 3 weeks of emails, voice mail and text messages all have been unanswered, I was able to reach someone for return instructions on Feb 14, 2024. I returned the item on Feb 14, 2024, via UPS insured. UPS has said delivered. I have tried to determine if my refund has been forwarded. Each phone call, email or text message has again gone unanswered by this organization. Because of the insolent delay of this organization, I requested that all restocking fees be waived as a good faith business effort for my time and patient efforts to do business with this company. At the time of this review, I have not been contacted by this organization about the return of me $143.74.

It is our understanding that the delayed part shipment has been successfully completed. We apologize for the inconvenience for the part supply with the manufacturer. If you would like to speak to me I am available at ************.

I purchased a low mileage, 2015 Dodge Grand Caravan with the black top package in September 2023. Overall, my experience was not good. Sales team wasn't negotiable on price. My experience with the finance team was not good, even though my credit is really good. Husker Auto Group stuck me with GM Financial with sand provided no other options. I asked for a 48 month term, and was they could only do a 60 month term because the loan to value ratio was too high....if this were actually the case then they would want a shorter loan term. The interest rate was also extremely high. They tried tried to do the typical "push a car warranty and gap insurance" down your throat, which I declined. The dealership was frustrated with me declining this and told me these were products "You will actually use". The experience left me feeling like they must get a cut of the interest rate from GM Financial. Picking the vehicle up took a couple of days so that the service team could do their safety inspection. I received the car, and within the first couple of days noticed that the rear blower motor didn't work. I determined the rear blower motor relay was bad, and had to pay to fix this. Also, had to pay $60 to reprogram a second key. After purchasing, I notice some imperfections in the paint on the driver's side fender and the driver's side of the hood. Overall, to fix the over spray and the paint sag cost me about $1,500, as the body shop had to repaint the entire driver's side of the vehicle. Body shop said that the car had been wrecked and repaired poorly. Myy sales person called me after I discovered all of this and asked how I was enjoying the "new to me" van. I laid all of the above out to him. Never heard back from Husker Auto.....

Call me at your convenience, I would like to learn more about your experience. Steve K****, GM ************

I am devastated after purchasing two vehicles totaling over 50,000 dollars from Mercedes Benz of Lincoln. The second vehicle I purchased required repair of temperature control prior to receiving, however, the vehicle persists with temperature control issues. When contacting the salesperson for guidance to rectify the matter. I was informed, "Unfortunately these things happen" without clear direction or care to resolve the problem. I have possessed the second vehicle less than one week. I contacted the facility to seek vehicle service, I had to leave a message. I did not receive a phone call back to schedule service. Therefore, I was compelled to call the following day to schedule services. However, prior to purchasing the vehicle I received multiple phone calls regarding my interest in the vehicle. My interaction with the reception to schedule services revealed a discourteous tone, "We are booking out 2.5 weeks for rentals". When I acquired the second vehicle improper cleaning and sanitation was revealed; there were chips underneath the driver's seat, an unknown substance smear on the sunglass's holder, and dried food smeared into the floor under the driver seat. I made the complaint and received an apology stating, "I will talk to the service department to do better". There was no compensation offered for the unsanitary inconvenience which required personal elimination of the tarnish the vehicle possessed. I am disheartened by the failure of exceptional customer-service Mercedes Benz of Lincoln alleges to possess. Mercedes Benz of Lincoln affirms to provide luxury vehicles, value and respect their customers. However, my experience with the company suggests I am not a valued or respected customer. Also, proper protocols to amend the incompetence of customer service and service is not highly regarded. Mercedes Benz of Lincoln conveyed their customers are highly regarded at the time of purchase, and post purchase the customer is no longer valued.

I would like to understand more about your situation and respond accordingly. Steve K****, GM ************

I bought a used 2014 Nissan maxima from Husker Auto some years back for $22,000 to find out from another dealership that It was a salvage title! ... And since nobody was willing to deal with me and my salvaged car I was forced to go back to Husker Automotive on trade for only $6,000! ... I'm still stuck in their loop from loan rolling over. I am a non proud owner of a 2018 Dodge Journey paid $32,000 for it used when it only cost 19,500 brand new off the Assembly line. I owned it for about a year and it has horrible front end problems I have taken it to them about seven times now. Always the same result, they keep the vehicle anywhere from 3 weeks to a month and beyond never geting it fixed. I'm convinced they keep it so long to teach me a lesson to stop bringing it to them even though I paid for bumper to bumper. Please do not go to Husker Automotive EVER!!

Steve ***** and this customer have resolved this issue at no expense to the customer.

I would have to disagree with the 'NO EXPENSE TO THE CUSSTOMER' comment. I received no compensation for the last 8 years of the thousands upon thousands of dollars this dealer mistake has costed me and my family.... I'm very thankful that they have ended my nightmare by taking the vehicle and the remaining debt away from me leaving me empty-handed.... but looking at the bright side of things DEBT FREE!!