ComplaintsforTropical Waters
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I called this business to inquire what their service charge would be to come to my house and diagnose a problem with my hot tub. I specifically made note that I was located out of town so that would factor in what this would cost me. I was told that there would be no charge and that a tech came to my town every Tuesday. They then proceeded to tell me that it would be a few months out before there was availability. The call was left with that, and I was given no date for anyone to come. Then a few months later, a tech showed up as my house with very little notice and I noted to them that I was surprised someone showed up as no date had been given to me. I figured it wouldn't hurt to have the tech diagnose the hot tub since I was told there was no charge for the estimate. I never received an actual estimate from the company, but rather a generic text message that stated an arbitrary price that seemed rather unreasonable. I later received a statement for over $*** that did not have any information as to what the charge was for. It took several inquiries with the company before they would then tell me that they charge $** per hour. This is the information that I specifically made the call to inquire about and was told there would be no charge. Why was this not given to me upfront when I asked. This information is not on their website either. I am attaching my correspondence with the company.Business response
06/06/2023
We visited with Eric and his wife about the situtation. The invoice has been paid in full.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.