2 Customer Reviews
Review from Tim P
5 stars09/17/2024
I have known Tim for several years. I will say it is extremely rare to find a repair shop owner as honest and ethical as I have found him to be. He has always explained in laymen's terms the pro and cons of not doing a recommended repair and gone the distance on my vehicles many times not charging me for the extra work required to make it right.Review from Unknown U
1 star01/31/2023
Tim did work on my 2008 f150 5.4 engine knowing all the problems with the bad design moters Cam Phasers in April 2022 he took on this job Now January 2023 still under warranty my moter is shot I had to drive to Virginia because I'm a nanny for military family's to help the kids Adjust to a whole new world in Virginia and now I have no truck to get back home and Tim is talking about 25% I only have warranty left Which my warranty never goes into percentage I thought this man was a man of his word My bill was OVER 4,500.00 WITH HIM now I only have a shell of a truck with no motor Junkyard will get me 400.00 And I have to purchase a new vehicle
DC Automotive, Inc. Response
02/08/2023
I gave the customer the choice to try and fix their engine, or replace the engine in April of 2022. The customer decided to try and fix the engine. While fixing the engine, I also found other internal damage to the engine, that the customer was informed of, but they still decided to proceed with the repair. The internal damage was noted on the final invoice, and the customer was informed that the issue may return, and that the only fix again was to replace the engine. The internal damage is what is causing the cam phasers not to function properly. I asked the customer to take her truck to an auto repair facility as the vendor I purchased the parts from was going to replace the cam phasers for her. She refused that repair. A warranty only covers the parts that are defective and the cost to replace the defective parts. No warranty covers parts that are not functioning due to other issues with the engine.
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