Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

YMCA of Greater Omaha has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • YMCA of Greater Omaha

      430 S 20th St Omaha, NE 68102-2506

    • YMCA of Greater Omaha

      13010 Atwood Ave Millard, NE 68144-3721

    • YMCA of Greater Omaha

      235 Harmony St Council Blfs, IA 51503-3108

    • YMCA of Greater Omaha

      110 Sivers Rd Glenwood, IA 51534-1561

    • YMCA of Greater Omaha

      3501 Ames Ave Omaha, NE 68111-2752

    Business ProfileforYMCA of Greater Omaha

    Recreation Center
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    This company is a recreation center that offers sports programs, aquatics, child care, youth activities, camps, senior programs and health and fitness classes.

    Business Details

    This is a multi-location business.

    Find a Location

    YMCA of Greater Omaha has 13 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • YMCA of Greater Omaha

        430 S 20th St Omaha, NE 68102-2506

      • YMCA of Greater Omaha

        13010 Atwood Ave Millard, NE 68144-3721

      • YMCA of Greater Omaha

        235 Harmony St Council Blfs, IA 51503-3108

      • YMCA of Greater Omaha

        110 Sivers Rd Glenwood, IA 51534-1561

      • YMCA of Greater Omaha

        3501 Ames Ave Omaha, NE 68111-2752

      Location of This Business
      430 S 20th St, Omaha, NE 68102-2506
      BBB File Opened:
      3/30/1999
      Years in Business:
      158
      Business Started:
      2/1/1866
      Number of Employees:
      1000
      Alternate Business Name
      • YMCA
      Business Management
      • Lance Cohn, COO
      • Rebecca Deterding, President/CEO
      Contact Information

      Principal

      • Rebecca Deterding, President/CEO

      Customer Contact

      • Lance Cohn, COO
      • Rebecca Deterding, President/CEO
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      James R

      1 star

      08/24/2022

      I was falsely accused of inappropriate behavior at the downtown branch on August 19, 2022. The worker told me to collect my things and leave, in front of others instead of privately. He didn't care about my statement that it wasn't true. After I left, I was called by the director and told that the accusation was fabricated. This was very embarrassing and humiliating and could have ruined my reputation. It's upsetting to me that anyone can make a statement like that, and the accused is guilty until proven innocent. There should be a policy in place where investigation takes place before someone is confronted. People who fabricate stories like this should lose their memberships. If you join the Y, please be aware that anyone who doesn't like the look of you can make up a story and get you thrown out.

      YMCA of Greater Omaha Response

      09/01/2022

      Thank you for reaching out about the incident that happened at the Downtown YMCA on August 19th. Unfortunately, we had a member stand by his comments that there was inappropriate behavior and he was uncomfortable about going in the sauna and men's fitness center. When we were informed of what happened, we called you to discuss the situation and to make sure it doesn't happen again. We wanted to make sure we heard both sides of the story and not just the accuser, which is why we called you. I do apologize for our staff publicly addressing the situation with you rather than privately and they have all been educated on the proper ways to deal with these type of situations going forward.

      Customer Response

      09/01/2022

      I also stand by my comments. I already heard from the director, on the 19th, that the account was fabricated. Towels or clothing is not required in the fitness center sauna or steam room. Speaking for myself, after I've been in the sauna for only 5 minutes, all my blood is at the skin surface, trying to cool myself. I think this individual is just not comfortable with nudity.

      Local BBB

      BBB of Midwest Plains

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.