ComplaintsforCertified Transmission

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Car was dropped off at certified transmission on Friday for evaluation. There was a 2762 DTC code on the cars computer. That code means means a problem with the torque converter clutch pressure solenoid. The shop contacted me on Monday, said I needed a new transmission for $9044.05. Which included a 1 year warranty or 12,000 miles. The price to have it replaced at the Subaru Dealer would have been cheaper, plus came with 40,000 mile warranty. They **so said the transmission fluid was contaminated with gear oil. Had the car trailered back to Arkansas. The transmission torque converter lockup solenoid was replaced and fluid drained and replaced. For a total cost of $500. The old fluid was sent to ********** **** for analysis. The results did not show any gear oil in the transmission fluid. It's sad to see shops trying to take advantage of women, and or other people. Thankfully my husband has the knowledge to know something was not right with their estimate. Hopefully anyone reading this will get a second opinion. I'm sure it goes on a lot more than what is known. I would like the $100 diagnostic fee returned.

  

  Business response

  09/17/2024

  *** ***** our shop manager, ******, has reached out at least a couple times to both the customer and her father, **.  We would like to get this situation resolved for you.  I understand the frustration in this situation, but I can assure you it is not to take advantage of a woman.  We have a female advisor and treat **l customers the same no matter what.  In the situation with your subaru, our technician did think it smelled like gear oil.  Now that is not to say we test it, but it did smell off.  There are things inside a transmission that can sometimes be repaired and used as a band-aid or temporary fix.  In this situation that is the repair that was done after it left our shop.  We hope that it takes care of the issue for you for many years.  In our experience, these subaru transmissions are a weak unit and a parts replacement on a transmission with over 100,000 miles usually is not a long term solution.  However, we can **ways be mistaken and in this case I certainly hope it lasts you a long time.  Again, we are more than willing to refund the $100.  typically this is done over the phone with the card that was used, but since we have attempted to reach the customer to do that, we will send a check to the name and address we have on file.  Thank you for letting us know what resolved your issue.  We consider this matter closed. 

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  See attached they knew my transmission need changing and fluid

  

  Business response

  08/07/2024

  Ms. *** on June 26th, we performed our Certi-care evaluation on her vehicle at our Lincoln location.  I believe we had some miscommunication on the inspection and results.  In the evaluation we perform a short road test, scan the vehicle’s computer, perform an undercar inspection, and check the condition, level, and color of the transmission fluid.  The technician did all these items and when we found the engine codes (by scanning the vehicle’s computer) we presented the information.  In our experience of being here for over 40 years, the vast majority of our customers and us, prefer to have their engine codes repaired and gone before performing any service on the transmission.  This is what the team recommended as well.  Hopefully the engine repairs took care of the vehicle’s driving concerns.  We have refunded Ms. *** for the evaluation charge.  

• Initial Complaint

  04/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was having a slight concern with my transmission, as it was having occasional trouble shifting out of 3rd gear. I took it to Certified Transmission to have them check the fluid levels because it is a closed system and I couldn't do it myself. They told me my fluid levels were "fine", but that my power transfer unit had a seal that was leaking. When asked if they could replace the seal, they said no, but for $******** they could replace the unit and that should be my main concern. I took it in for a second opinion the next day. Not only could the seal be replaced for parts and labor of $******, but the fluid was a quart low. Certified Transmission documented that I had a PTU seal leak, which was serious enough to warrant a $******** repair, but also that my fluid levels were fine. There was some concern by the second opinion that Certified Transmission left the weep plug undone resulting in a faster fluid leak which could have resulted in catastrophic failure of my transmission had I not gotten a second opinion the next day. Very concerning and deceptive business practices.

  

  Business response

  04/15/2023

  Mrs. *********, I apologize for any inconvenience we caused evaluating your vehicle’s needs. We did not recommend moving forward with servicing the transmission since we were unable to duplicate your concern. Servicing could have caused more harm than good without knowing what was going on with your transmission since it started having a problem. The evaluation did reveal that your vehicle had another concern that was brought to your attention. You declined and sought repairs elsewhere at a discounted price to fix the seal alone. We actually do not perform this type of repair at our shop otherwise we would have given that as option as Well. Best of luck with your vehicle.

• Initial Complaint

  07/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  First off Nathan was ********* to me the entire time dealing with him, he constantly made me feel like I didn't know what I was talking about and that I was stupid just because I'm significantly younger than him (I proved him wrong on something they broke) even laughing in my face after I paid them **** when I brought my car back with a misfire which it never had before going in. I always thought the customer was supposed to be right but Nathan always argued with me, he had to be right. My misfire was too bad to drive so I asked him if they could tow it in and check it out he said sure but I had to pay for the tow which makes no sense because they did something wrong well a day later they find nothing wrong (********************************************) so I take it to a different shop and they figure out they swapped the O2 sensors and fried one. Runs perfect now. That bill was around $*** and they said they would pay for it but Nathan did something sneaky and charged me the $*** and said it would show a refund in a couple days, I never got my refund. Still to this day haven't gotten my refund on that so I would like to have that at least....

  

  Business response

  08/15/2022

  Business Response /* (1000, 5, 2022/07/24) */ Mr. *****, thank you for bringing this concern to our attention. We do know that the situation was frustrating, and you are correct our technician made a mistake, which is exactly why we paid for the repair the second shop performed. I had the Accounting Manager go through the credit card transactions and I would like to share those with you. On April 1, 2022 we charged a ********** ending with **** for $****** for the deposit. The second transaction was on April 21, 2022 with a ********** ending in **** charged $*******. On May 6, 2022 when you came into the shop for the refund on your card you handed Nathan the ********** for the refund and he credited $****** to a card ending with ****. Our credit card system shows this refund was credited and went through. At this time we do consider this case closed as we did credit back Mr. ***** to the card that he handed Mr. ****** at our shop on May 6, 2022.

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