Business ProfileforRite Window

After installation and clean all the hallway by us. we found significant damage to the wall next to the bathroom after open the door. During the installation, installers cut hidden wires behind the wall, and used tape to reconnect them, showing a lack of professionalism. But we forgive him, and did not mention with their manager now. After reviewing Kohler's video, we identified several issues: the bathroom door was not installed correctly according to their guidelines, we were missing a bumper on the upper right corner, and instead of using L-shaped brackets as required, they used glue and nails. The seal between the wall and door was poorly done, and the bathroom base was not installed correctly, causing noise when stepped on. Manager Mike from Rite Window inspected the issues and committed they issue is cause by their installer. However, we cannot accept repairs on our newly installed bathroom, as this is not what we expect for the amount we paid. Later that day, the manager Chris propose his final resolution and push me agree: they would not replace anything, instead they will use more sealant to the shower wall and all the gaps, for the shower base they will open a side hole to filling foam to expand. They refuse to acknowledge this potential damage and have shown a rigid attitude. After, I ask them if not improve or I do not like the fix, Chris use blur sentences to talk next step. I keep tell Chris if I own this walk in bathroom for 1 year or 2, and I find these issue, I would love to accept his suggestion. But as I said, I just had installation, everything is new, I don't want to everyday look at shower and thinking about this shower is by second fix, not a one time project. Plus all the gaps are huge, it is really affect future clean and maintaining. All the picture I see regarding for the seal are unlike they did for mine. If they not redo everything, the issue will still not solve. Thank you for your attention to this matter.