ComplaintsforBrady Sullivan Properties, LLC

• Initial Complaint

  03/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I lived at the ************** in ****** ** for 2 years. During my time there, my son and I were the victim of multiple thefts including packages and mail from the lobby and garage, and my sons modified bike from the bike rack in the tenant garage. All of the thefts were perpetrated by other residents or the children of residents. In exchange for the return of my property, I opted not to invoke the local police. After another package was stolen, I contacted corporate and was given permission to end my lease early, without any penalties, by one of corporates staff attorneys. We ended up accepting this offer and moving. One year later there is now a collection account of over $10m on my credit history! The ************** staff explained that the staff attorney was admonished for giving me permission and has now changed her story claiming she never said that but I keep impeccable notes proving otherwise. Our experience has now inspired current legislation being voted on in state congress regarding tenant bullying and harassment. Brady Sullivan has a lengthy history of being sued by tenants for unsafe living conditions, lease violations, and tenant on tenant theft. Please remove the collection account as this is a total slap in the face on top of the horrific experience of having our property stolen by other tenants!!!!

  Business response

  03/22/2024

  March 22, 2024
  
              Re:  BBB ******************** ID # ***********************************************
  
  Dear Sir or Madam:
  
              I represent **************, LLC (Tourister) the owner of the residential apartment community known as ************** in ******, ************ (Property).  I write in response to the Complaint of former tenant, ********************************* (**************************).
  
              ************************* currently owes Tourister more than $10,620.06 in unpaid utilities,unpaid rent and the repair of damages to her apartment while a tenant at the Property[1]. A copy of the invoice, which includes photographs of the condition in which she left her unit and other supporting materials are enclosed herewith. These charges are valid. These charges are consistent with her lease.  These charges are lawful. ************************** must pay them.
  
              As has repeatedly been the companys experience in its dealings with ************************* in the past, she continues to be untruthful. During her tenancy,************************** violated the terms of her lease on various occasions, including but not limited to failing to pay her rent on time.  She was also repeatedly rude and disrespectful towards staff.
  
   For these reasons, through undersigned counsel, Tourister offered to allow ************************** to be released from her lease early and without penalty in early July 2022. ************************** unequivocally rejected the offer, stating that, We love it here and did not want to move.  Instead, the Landlord agreed to waive a number of fees/fines that had been imposed due to her lease violations and ************************** continued to live at Tourister for many more months. In fact, she subsequently renewed her lease for another one-year term that expired on July 31, 2023.
  
              However,because ************************** purchased a home in the area, she simply moved out before the expiration of her lease and stopped paying her rent as obligated through her lease term.  As outlined above, in addition to skipping out on thousands of dollars of rent owed, ************************* left her unit in a damaged and unclean condition, as a result of which Tourister incurred substantial financial harm.
  
              Contrary to **************************** allegations, the offer to release her form her lease without penalty was not open-ended.  Moreover,************************** categorically rejected the offer. She renewed her lease and continued to live at the Property. As a basic matter of contract law, an offer cannot be accepted once it is rejected.  This has been explained to ************************** previously through written correspondence, which is enclosed hereto.
  
              Furthermore,there was never any offer made waive **************************** liability for utility bills she failed to pay and damages she caused to the ****************, she does not even suggest that is the case and she still owes Tourister for same.
  
              Therefore,for the reasons set forth above, Tourister will not in any way adjust the amount owed by ************************** for which she is liable.
  
              If I can provide you with any additional information, please let me know. Thank you.        
  
                                                              Very truly yours,
  
                                                              *******************************.
  
  Enclosures
  
  
  [1] ************************* suggests in the Complaint that Tourister claims she owes a debt of $10M[illion]. This is simply and demonstrably not true. 

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had a great experience with Brady Sullivan over the last 10 years that my family has lived in their buildings (2 different properties). The apartments have been beautiful and staff kind. We have loved the location as well. Unfortunately we have had a problem with the return of our security deposit. We lived in our most recent apartment for 6 years and have taken great care of the apartment. We have worked hard to take care of the stovetop and have used stovetop specific cleaner nightly. Through regular use there have been scratches on the glass of the stovetop. We have not abused the stovetop or been negligent in anyway. After using the stove for 6 years at least 2x per day there have been scratches. When we went through our final walkthroughs both individuals said that the apartment was in great condition and the stovetop had light scratches and could be buffed out. They said that it wasn’t anything serious and we wouldn’t be charged for it. We received our security deposit check two weeks ago and we were charged for the replacement of a stovetop. We have been reaching out to the apartment building and the main office for weeks and only just talked to someone in the main office. They spoke to me for a few minutes and said that the scratches were abuse of their property and they needed to replace the stovetop and we needed to pay for abusing and damaging their property. The stovetop worked perfectly fine, and was not damaged through abuse (which is what RI law says is required in order for something to be considered non wear and tear). Again, we really loved living in the buildings and are disappointed that this is how we are leaving our time there.

  Business response

  09/08/2023

  Thank you for reaching out to our organization to discuss this matter with the landlord of your former rental home. We certainly appreciate your tenancy in our portfolio and do not wish for you to harbor any begrudging feelings regarding your move out.  However, you have spoken with multiple representatives of the landlord as it relates to the displeasure of the security deposit deduction of your stove top. All involved parties have dedicated countless hours and have truly made efforts of the highest intentions, integrity, and authenticity to find a resolution that would be satisfactory on both ends. The stove top, upon replacement, was catalogued and has been stored in inventory where associates have reinspected based on your query. The consensus of this reexamination was unanimous. The stove top required replacement due to clear indications of abuse. Those charges were valid and were reasonably assessed. In conclusion, the landlord continues to substantiate the outcomes of all previous complaints you have made to other members of its consortium. With sincere veneration, thank you again for your tenancy.  

• Initial Complaint

  06/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Rental Unit starting April 4, 2023 Payment: On April 4, 2023 showed proof of and paid: 1. Holding deposit 2. Application Fee 3. Security Deposit (1 month's advance rent) 4. Renter's Insurance 5. Animal Rent 6. First Month Rent ($2,350) Complaint: I applied for and selected an exclusive home rental community for its benefits. One benefit is trash is included in rent (on-line at Brady Sullivan, Lilac Valley Estates website). Not until AFTER securing ** **** *****, I was told I would have to walk my trash bin 2/10 of a mile on a hill to a curb. After sending a physician's notice of a documented spinal disorder of 20 years that prevents me from doing this, they have yet to provide a viable solution and 2 months trash has piled up - which they have cited me for, called and harassed me about and suggested multiple times I either ask for my neighbors to haul my trash or pay for another service (without offering my money back for the trash payment I am already making). Nearly 2 months of emailing the rental company for solutions has only been met with rebuke and irritation that they are put in a position to find a solution. I just want the service delivered that I am paying for - clearly stated in my rental agreement. Thank you for your attention to this matter and I look forward to a solution. ~ ***** ***** ** ******** **** *** *** ***** **** ****** ****** ******* ********** ********* *** ** ***** ******** ***** * ************ * **************************

  Customer response

  06/15/2023

  The BBB received communication from the customer that the business resolved their issues the same day their complaint was filed

• Initial Complaint

  05/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Multiple complaints filed with Brady Sullivan managament at ****** ******* in Concord, New Hampshire with details and with proof of occurence whenever possible were provided to management regarding dog waste left all over the property, excessive noise from other tenants and the smell of pot and incense coming into our apartment which are all infringing on our fair right to the enjoyment of our living space. While they consistently provide all the standard platitudes, they consistently do not provide any resolution to any of these issues. This is a poorly managed property with an unwillingness to genuinely confront any real issues occurring here. They take the easiest, laziest approach to any and all complaints hoping the problems will go away on their own.

  Business response

  08/21/2023

  *** **** ******* * *** **** ************ *** *** * ****** ******* ** *********  *** *** ******* Everything following this - is our response to the complaint.:

  The Landlord agrees with the Complainant that multiple complaints were filed with the Management of ****** ******* in Concord, New Hampshire. The Landlord has reviewed all complaints as well as the responses and action taken by the Management Team on each complaint. These complaints were not regarding any singular resident, nor any singular issue, but in fact, complaints were made against multiple residents and of multiple reasonings. Due to Fair Housing Laws and the confidentiality of the Protected Classes involved, the Landlord does not feel that the Better Business Bureau is an appropriate place to conduct business regarding these matters. For this reason, the Complainant was offered in person meetings and mediation to come to a resolution and understanding of these predicaments, but the Complainant never responded to this extension of sincerity and objectivity. This representation of our dedication to our residents is still tendered and encouraged. 

• Initial Complaint

  04/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello, I looked at an apartment at the lofts of ********* ***** on March 30,2022. They required me to put a $2610.00 deposit on an apartment that is under construction for them to financially approve my application on March 31,2022. I got approved on April 1,2022. On Monday April 3,2022 I went to see it again and decided to not take the apartment (it hadn’t had any more work done to it since the prior Thursday. I was never informed that my deposit was non refundable. They are now telling me that their boilerplate form has it in it. They are claiming that it is a holding fee! I believe this is extremely misleading as to my getting my deposit back after 1 business day. Please advise *****

  Business response

  08/21/2023

  Thank you for reaching out to our organization regarding this matter. We are certainly disappointed to hear that any part of your tenancy process was less than satisfactory. It is our goal to ensure that our prospects have an amazing experience with us from start to finish. We have taken the time to investigate the situation regarding your application process as well as your decision not to move into apartment ***** of the ***** ** ********* ****, in hopes that we may find a way to both come to a solution, and better ourselves as an industry leader in the rental housing market and property management profession. It appears that in the complaint, you acknowledge that you were able to visit the property on April 3rd, 2023, but your move in documents show that you were not scheduled to physically sign your lease and take possession of the apartment home until April 29th, 2023. Nevertheless, we were overly excited to show you such a unique floor plan, that you were shown the apartment in not-so-flattering conditions. In the time between your visit and your move in, both the leasing and the maintenance team would have certainly transformed ***** from what you saw April 3rd, to an immaculate and exhilarating representation of our standards and expectations. Regardless of your dissatisfaction of the appearance of the apartment, you e-mailed the leasing staff on April 7th, 2023: “Could you please send me the documents for me to accept moving in the end of April? I will take the loft.” On April 25th, 2023, you again, e-mailed the leasing staff: “Hi, I am not going to be able to take the apartment. My house is not selling, and I can’t move until it does.” Your allegation as recorded in this Better Business Bureau complaint does not seem to match the communications that were ongoing between yourself and the leasing staff throughout this process, as there was never any indication of your distaste of the home, only that your inability to sell your house would not allow you the volition to maneuver. All the same, it is not in our practice to show apartments when they are not presentable, and therefore, after careful consideration, despite this inaccurate recant of events, we would like to extend a refund of your deposit for the total amount of $2,610.00 as a gesture of good faith and as an illustration of our commitment to our award winning and noteworthy customer service.

• Initial Complaint

  02/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Brady Sullivan is an abhorrent company with an long history of health violations. Only after signing a lease with them did I become aware that they've paid out millions in settlements for health violations, including for mold growth, lead paint, and fire safety issues at their various properties. They shouldn't even hold a license to operate here, and I'm not sure how anyone who works for them even looks at themselves in the mirror. Their inability to abide by even basic health standards has affected me directly because I live in the U.S. Rubber Lofts, where there's virtually always pet waste all over outdoor space surrounding the property. I’m not talking about a few accidents; rather, it's practically impossible to walk in the grass surrounding the property without stepping in waste. Despite this, they never make any attempt to remove it. I've even seen piles of canine refuse in the hallways or stairwells left there for days until someone finds the time to clean it. They will occasionally send out threatening emails to residents about fines for failing to clean up, but it's unclear to me that anyone has ever actually been assessed a fine even though they have cameras all over the facility and surrounding lots. The result? Many residents completely ignore their rules, at the expense of the rest of us. It is a disgusting obvious health hazard. Due to these health issues, I'm seeking to leave the property. I've found housing and given them 60 days notice to vacate but they want to charge an additional 3 months in rent, even though I only have 4 months remaining on my lease. They're refusing to negotiate a termination; are accusing me of breaking my lease; and are refusing to even try to mitigate their damages resulting from my alleged lease break, in clear violation of RI Gen. Laws § 34-18-40. All of this while they blatantly disregard their obligation to maintain clean and sanitary premises under RI Gen. Laws § 45-24.3-6. I wish I was surprised.

  Business response

  08/21/2023

  *** ********** did not fulfill the terms of his lease agreement. He elected to vacate his apartment prior to the end of the lease term and stop paying the remaining rent he contractually owes.  To deflect from his own wrongdoing, he brings up unproven, inaccurate, and incomplete media reports of wholly unrelated allegations from more than five (5) years ago at a property where he does not—nor has he ever—resided. Particularly where *** ********** does not even raise complaints at his apartment related in any way to mold, lead or fire safety, these media reports have absolutely no bearing on his tenancy or claims and seem to be simply an unmitigated attempt to reduce his debt to the landlord. 

• Initial Complaint

  03/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I moved out of American Wire/Brady Sullivan in *********, RI on 12/31/21. My security deposit was not provided by 1/24/22 so I emailed them about it. They emailed me on 1/24/22 saying that they would check in with accounting about it. On 1/26/22, they emailed me saying that it was cut that day. I received the payment, minus my final water/sewer bill of $72.82 on 1/30/22. I had already paid my water/sewer bill on January 19th. I inquired with American Wire/Brady Sullivan on 1/30/22, 2/2/22, 2/8/22, 2/15/22 and 3/9/22 all via email about why they withheld that money since I had already paid it. They have never responded to my request.

  Business response

  04/14/2022

  Business Response /* (1000, 5, 2022/03/28) */ Hello *******, Thank you for bringing your concerns to our attention. We have taken the time to investigate your account including the details of your move out experience. We apologies that you were inconvenienced and can certainly understand your frustration. At the time your notice to vacate was given, you should have received a "Move Out Acknowledgement Letter" which instructs that you should not pay your final Utility Management Services bill. It further states that your account will be closed by the Leasing Office on the last day of your Lease Agreement and your final bill for usage will be deducted from the Security Deposit. We were unable to find any records of the payment you claimed to have made after your tenancy, likely because the account had no longer existed by that time. We would encourage you to verify your banking records and confirm that you were in fact charged. However, regardless, we have appreciated your tenancy and certainly do not wish for you to feel as if you had a less than satisfying experience as one of our residents. We have issued a return in the amount of $72.82 which has been mailed U.S. Postal Service to the address your previous Security Deposit was sent.

• Initial Complaint

  02/16/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Unit *** at ***** **, LLC located in ******, NH was advertised as a 1836 SQFT apartment with 3x large bedrooms, plenty of closet space, and 2x bathrooms with a rent of $3315/mo. We were denied seeing the unit for viewing prior to placing a deposit. The deposit and lease signing were agreed to be provided on this unit under the premise of the unit being sizable enough to accommodate our existing furniture. When viewing the unit for the first time, Feb 11, 2022 (4 days away from planned move-in) we realized that the bedroom and living room sizes were noticeably smaller than advertised, along with the unit having 1 less closet than was advertised - resulting in a significant amount of our furniture no longer being able to fit in this space. This is an extreme inconvenience for the both of us. We have given notice at our current complexes and are not in the position to restart our search for living arrangements at this time. We were granted permission to capture our own measurements, along with being shown a similarly sized unit (***-*). From the measurements captured, the actual size of unit 129 to be closer to ~1350 SQFT of livable space. That's >450 SQFT difference from the living space we were expecting to move into. It is understood that there are many different metrics to how SQFT is measured. However, just looking at the posted room dimensions (X by Y feet), The bedrooms were found to be over 30% smaller and the living room over 10% smaller than advertised. This is a significant difference that cannot be attributed solely on measurement methods. When brought up with property management, our concerns were not taken seriously. We feel this is a breach of implied covenant of good faith and fair dealings along with a breach of fiduciary duty to help us find an appropriate accommodation for the furniture that does not fit in the space due to this misrepresentation.

  Business response

  03/11/2022

  Business Response /* (1000, 5, 2022/02/25) */ We sincerely appreciate that the resident has brought this matter to our attention. The landlord has taken the time to review this complaint and has contacted the resident directly to discuss. An agreement has been met and all parties are satisfied with the outcome. Consumer Response /* (2000, 7, 2022/03/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩