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          Find a Location

          Lighthouse Federal Credit Union has 20 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Lighthouse Federal Credit Union

              100 Borthwick Ave Portsmouth, NH 03801-4115

            • Lighthouse Federal Credit Union

              199 White Mountain Hwy Conway, NH 03818-4213

            • Lighthouse Federal Credit Union

              84 Portsmouth Ave Exeter, NH 03833-2109

            • Lighthouse Federal Credit Union

              144 1st Nh Tpke Northwood, NH 03261-3502

            • Lighthouse Federal Credit Union

              694 Columbus Ave Rochester, NH 03867-3494

            Business ProfileLighthouse Federal Credit Union

            Credit Union
            Multi Location Business

            Additional business information

            Additional Info:
            This firm has branches in Dover, Rochester, Manchester, Concord and the Portsmouth Naval Shipyard.
            See all additional business information

            Contact Information

            100 Borthwick Ave

            Portsmouth, NH 03801-4115

            Get Directions
            Visit Website
            (603) 436-1847

            Customer Reviews

            1.5/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            23 complaints closed in last 3 years

            10 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 88

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Lighthouse Federal Credit Union has 20 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Lighthouse Federal Credit Union

                100 Borthwick Ave Portsmouth, NH 03801-4115

              • Lighthouse Federal Credit Union

                199 White Mountain Hwy Conway, NH 03818-4213

              • Lighthouse Federal Credit Union

                84 Portsmouth Ave Exeter, NH 03833-2109

              • Lighthouse Federal Credit Union

                144 1st Nh Tpke Northwood, NH 03261-3502

              • Lighthouse Federal Credit Union

                694 Columbus Ave Rochester, NH 03867-3494

              Location of This Business
              100 Borthwick Ave, Portsmouth, NH 03801-4115
              BBB File Opened:
              5/6/1992
              Years in Business:
              88
              Business Started:
              6/16/1936
              Type of Entity:
              Corporation
              Business Management
              • Kristen Simpson, Senior Member Care Manager
              Contact Information

              Principal

              • Kristen Simpson, Senior Member Care Manager

              Customer Contact

              • Chris Parker, President/CEO
              • Kristen Simpson, Senior Member Care Manager
              • Sean Tipton, VP, Member Care
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              23 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/07/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              On October 6, I called lighthouse credit union to make my $954 car payment. They took the payment over the phone and charged me a $10 fee and it came out of my account from service ********************************************* on October 7. On November 6, I received notification that I was 30 days delinquent on my car payment from three different credit reporting bureaus. I called lighthouse credit union to resolve the issue and after three calls and 48 hours they still have not been able to locate my last payment. It has been applied to someone elses account and they are not helping me with callbacks or any resolution efforts. All of my credit card interest rates are going to go up because they have falsely reported to the credit bureau that I was missing a payment for over 30 days.
              Read More
              Read 22 More Complaints

              Customer Reviews

              8 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jose L

              08/20/2024

              This bank is way bad they dont help you they will make loss the car after they aprove your loans never go behind not even a month behind with this bank they are thief my girl am I got aprove with this bank worts decision ever they never will understand your situation not matter if you get fire bad business care only about they cash ?? they even change the name of the bank to light house of thief hope you guys get punished for all the effort good people do useless people they are good to work with you will regret it light house

              Lighthouse Federal Credit Union Response

              08/23/2024

              Dear ******,

              I have reviewed your account history with the credit union. Our records show we had attempted to work with you regarding the loan. Our ***************************** reached out to you 18 times where they spoke to a live person, sent 14 emails that were responded to with an acknowledgement of debt and promise to pay, and 8 auto generated letters were mailed to the address on file, all prior to the repossession. The loan was 92 days past due, at the time the repossession order was sent.

              We have fulfilled our obligations and provided the necessary assistance during this time. If you have any further questions or concerns, please reply to the BBB review, or contact us directly at ************.

              Read 7 More Customer Reviews

              Local BBB

              BBB Serving New Hampshire

              More Info on Local BBB

              BBB Reports On

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