ComplaintsforHolloway Buick GMC Cadillac
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Complaint Details
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Initial Complaint
07/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
THEY REPLACED AN ACTUATOR A FEW MONTHS AGO TOOK IT BACK TO DIAGNOSE CONTINUING ISSUE AND NOW EVEN THOUG I HAD COLD AC BEFORE MAYBE BLOWING OUT OF THE WRONG SOURCE BUT IT WAS ICE COLD WHAT THEY DID CAUSED THE CAR TO BLOW ONLY HOT AIR TODAY. THEY CHARGED ME 135 DIAGNOSIS FEE AND DAMAGED MY CAR.Business response
08/18/2022
Customer had an issue with a HVAC door in the HVAC case that was intermittently acting up causing warm air to blow from some vents and cold from others at times. This required diagnostic work that involved getting into the upper portion of said HVAC cause and once that was done, we discovered a door that was hanging by only a small section due to years and years of use. The vehicle is a 1999 and parts are not available for it anymore and we made that abundantly clear to him before we even attempted to diagnose the issue.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.