ComplaintsforAuto Sense

• Initial Complaint

  10/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  my dad and I bought a 2015 F350 from auto sense back in April , with the understanding that it came with a 2 year dealership warranty that covered almost everything , they sold the truck with a check engine light for an O2 sensor , theyre mechanic through A1 Auto in ********** failed to do the inspection and just put a sticker on the truck anyways, now the truck is sitting at a garage because since April when we had gotten the truck there was more repairs and problems then we knew when we got the truck and the costs for all the repairs was roughly around $8000 which we thought the warranty would cover but come to find out they screwed up on the warranty paperwork and only got us on the powertrain warranty which only covered around $1200 but they failed to tell us until it was too late even though we signed for the bumper to bumper warranty, so with that being said they are making my dad and I responsible for the rest of the repairs on the truck and when we got the truck they said we can return it back if we didnt like it and Ive been trying to return it back to them and theyre making excuses as to why they cant take it back the truck shouldve never been on the road or sold for that matter because they failed to go through the truck thoroughly to make sure it was safe and they failed

  Business response

  10/08/2024

  hello

   

  Thi is in response.  Cutomer had issues with vehicle.  We do not have a inspection station per nh law.  We sent him to our appointend station nh mobile mechnics.  We worked with extended service contract company and paid for 1200 of the repairs that were need on vehicle in good faith.  The repair facility only recieved a payment of 200 from customer and was able to make an arrangment for the 800 he agreed to pay of the invoice.  Vehicle is running excelent and all issues have been reatcified.  I have attatched the invoices from repair facility showing repairs completed.  Please let us know if you have any other questions

• Initial Complaint

  06/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  on Fri 5/31 I sold my 2015 ***** Silverado to Autosense, after an inspection and test drive they decided they were interested in my vehicle and we agreed on a price of ******. I have a signed purchase and sale agreement as well as a signed bill of sale from them. they took possession of the vehicle at that time, said they would pay off the balance owed on the vehicle of $2,219.25 and mail me a check for $15,280.75. On Tues 6/4 i received a call stating they no longer wished to purchase the vehicle and i needed to come get it. The registration and insurance had already been cancelled so i could not come get at which time they said it would be towed to me then, which i understand will be some time today 6/5.ideally id like them to honor the bill of sale they signed, i thought that was a binding contract? but in the very least they should reimburse me the money i am going to be out of pocket now trying to re register the vehicle and reinstate the insurance

  Business response

  06/17/2024

  Hello,

  My name is *****************************, I am the controller for Auto Sense. We ended up honoring the purchase even though the vehicle had more mechanical issues than anticipated. The customer will have the vehicle paid off and after the title (free and clear) is received in house then we will issue the check to the customer for the remaining balance due.

  Thank you!
  *****************************

  ************

   

   

  Customer response

  06/17/2024

   
  Complaint: 21805620
  
  I will accept the business's response as a resolution to my complaint once have my check in hand.   Should have had already had they started the process when they said they were going to  instead of waiting almost 2 weeks to do so while they tried to strong arm me into a lesser deal and not honor their offer and bill of sale

  
  Sincerely,
  
  ***************************

  Business response

  07/26/2024

  Hello,

  I've attached the backup for the purchase - we paid off the unit, and it takes some time for the title to be processed by the bank and state - then we needed to receive the funds transfer - as soon as that was received the check was mailed and then cashed. 

  Thank you!
  *****************************

• Initial Complaint

  02/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In October 2023 we purchased a vehicle from this dealership. We were told that they would set up the vehicle's inspection within the next week or two and would contact us with the information. We heard nothing so we contacted them and heard nothing back for weeks. ****, Sales Manager said he was going to set it up and call us back with the information. Weeks pass and again nothing. Finally in December we have an appointment for the inspection. The vehicle failed inspection due to the tires being bald. We also are made aware that there is a recall on the vehicle that was from ******************************** disclosed during the sale of the vehicle. I contact the company and again hear nothing. Finally in January I get to speak with ***, the new Sales Manager, and he says he will look into it and call me back. Two days go by, and I contact *** again to follow up and he says he is waiting on the report for the initial inspection. *** said he sent me the report, but I still haven't received it and I have asked him to resent it. I have the report from the failed inspection, the report from the dealership we took it to have the recall fixed all showing the vehicle was driven less than 5k miles from time of purchase to time of inspection and it failed due to tires. January 30 Ray texts me to tell me to bring the vehicle to the original place the car was inspected before we purchased the vehicle for them to look at it. Done, they said it's an alignment issue and agree it needs new tires. Ray texts me to tell me that since the car has now been driven 8k miles they will split the cost of the tires with me. All I want is for them to replace the tires and now do an alignment on the vehicle so it will pass inspection. I don't feel like I am asking for much. We have had to take days off to take the car to the dealership or to be looked at. Not to mention the hassle of following up with them constantly. I have consulted a lawyer but would prefer to handle outside of court.

  Business response

  07/03/2024

  In regards to ***************************, she did end up buying a vehicle from us at the end of April 2024. I'm not sure of all the details leading up to her purchase, but I think it's safe to say any issues were addressed and taken care of. Please let me know if you need any additional information.

• Initial Complaint

  11/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a car from this place and my mirror was broken one of the seat belts doesn't work it was missing the wrench and a couple other parts for changing the tire the car was dirty the car was never cleaned before I got it and I had talked to them about fixing my mirror they said they were going to order the part and then when I called back to ask about it 1 and a half weeks later they said it was out of stock so I found the parts online myself so I called them back and told them and they asked me if I could order the parts and fix it myself because I had told him that I could so they were supposed to send me a check for $100 for fixing it myself 50 for the part and 50 for fixing it and I haven't seen a check every time I call they just tell me they're going to call me back and never do I just like to have my mirror fixed and anything else that I can get fixed thank you very much I hope that you were able to help me out

  Business response

  03/25/2024

  CLAIM# ******** 03/22/24

  Customer Information: ***************************

  ******************************

  ******, ** *****

  Daytime Phone: **************

  E-mail: ******************

   

  This customer was promised the $100.00 check for reimbursement on the mirror cap. He was also promised full detail. I have not heard anything about the seat belt or tire kit and none of my employees recall speaking to him about it either. His check has been cut and will be picked up tomorrow 3/23/24 by the US *************** He can call and make an appointment for his detail and I'm open to discussing the other items while he is here.

   

  Thank you,

  Kell M. Sales Manager

  Business response

  03/25/2024

  CLAIM# ********

  03/22/24

  Customer Information: ***************************

  ******************************

  ******, ** *****

  Daytime Phone: **************

  E-mail: ******************

   

  This customer was promised the $100.00 check for reimbursement on the mirror cap. He was also promised full detail. I have not heard anything about the seat belt or tire kit and none of my employees recall speaking to him about it either. His check has been cut and will be picked up tomorrow 3/23/24 by the US *************** He can call and make an appointment for his detail and I'm open to discussing the other items while he is here.

   

  Thank you, ************************ Sales Manage

• Initial Complaint

  05/09/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I went to here to view trucks. I looked at a few and didnt find one i liked and politely asked them not to run my credit or apply for credit i signed nothing agreeing to pull my credit or credit score. That is illegal

  Business response

  05/09/2023

  I attached some of the text correspondence from my staff to the customer clearly showing he knowingly filled out his credit application for an approval prior to coming in.

• Initial Complaint

  11/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a SUV from this company. It had a one month warranty on it. The engine light came one within one week of purchase. I checked the oil and the noticed the radiator reserve was empty! The oil was DIRTY and low and the radiator ended up taking an entire jug of radiator fluid. Their mechanics obviously never did an engine check and service as they profess. I took it back to this dealer and was told it was a sensor. The problem of the engine light returned within two days. Since it is a Ford vehicle, I took it to the Ford Dealer and was told it had a cracked engine block, $8400!!! This company came up with an excuse that I had to return it and managed to keep it for the entire month of the warranty. No wonder why they had me bring it back for the month so they wouldn't have to pay for it. I was SCREWED!!!! So much for their promises of 120 vehicle check before selling. It is obvious that they knew the engine block had a crack in it before I made the purchase and used a "sensor" as an excuse to keep them from having to fix it.

  Business response

  01/05/2023

  To whom it may concern,
  This customer purchased a 2016 Ford Edge on 07/08/2022. Our standard warranty is 3 months,
  or 3000 miles. He had to bring the vehicle back because he was unable to give us a copy of his
  pay stub for a few weeks and that was a stipulation from the bank in order to obtain financing.
  Once he provided that he was allowed to take delivery of his new vehicle. He has never
  informed us of any mechanical issues he has had with this vehicle. He did purchase a 3 year
  36k mile service contract so I would think part if not all of this would be covered under his
  extended service contract pending the level of coverage he purchased at the time he bought his
  vehicle. Mr. ********* is more than welcome to contact us and we can help facilitate any
  mechanical issues he may have.
  Thank you,
  Kelly A. M****

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