Business ProfileforMonadnock Ford
At-a-glance
Customer Complaints
2 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
- Location of This Business
- 119 Monadnock Hwy, Swanzey, NH 03446-2116
- BBB File Opened:
- 3/23/2018
- Years in Business:
- 7
- Business Started:
- 7/7/2017
- Accredited Since:
- 1/4/2019
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of A2264 for this business, issued by New Hampshire Department Of Safety - Division Of Motor Vehicles
These agencies may include:
New Hampshire Department Of Safety - Division Of Motor Vehicles
23 Hazen Dr
Concord NH 03305
https://www.nh.gov/safety/divisions/dmv/contact-us
BBB records show a license number of 4634 for this business, issued by New Hampshire Department Of Safety - Division Of Motor VehiclesThese agencies may include:
New Hampshire Department Of Safety - Division Of Motor Vehicles
23 Hazen Dr
Concord NH 03305
https://www.nh.gov/safety/divisions/dmv/contact-us
BBB records show a license number of 21798-RS for this business, issued by New Hampshire Banking DepartmentThese agencies may include:
New Hampshire Banking Department
53 Regional Dr STE 200
Concord NH 03301
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- MV Motorcar Company, LLC
- Business Management
- Mr. Vadim Mahklis, Co-Owner
- Ms. Nicole Shanahan, Controller
- Contact Information
Principal
- Mr. Vadim Mahklis, Co-Owner
Customer Contact
- Mr. Vadim Mahklis, Co-Owner
- Ms. Nicole Shanahan, Controller
- Ms. Ilya Schnayder, President/CEO
- Additional Contact Information
Fax Numbers
- (603) 352-2619Primary Fax
Email Addresses
- Primary
- (603) 352-2619
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
10/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Robert M
1 star03/02/2023
Monadnock Ford Response
03/31/2023
Thank you for bringing this matter to our attention. We apologize for any inconvenience that Mr. ***** may have experienced in regard to the cancellation of his vehicle service contract.
As Mr. ***** has noted, he requested the cancellation of his VSC with Tom A**** in October. Unfortunately, the cancellation was not processed at that time. However, once Meghan and I became involved, we worked diligently to process the cancellation, and a check was issued to Huntington Bank on February 15th, and check was cashed and cleared our account on March 9th. During our last phone conversation, I provided Mr. ***** with information about the check and even offered to print him a copy of it so he could come and pick it up, but he declined.
We understand that the cancellation process took longer than Mr. ***** expected and accept responsibility that former employee Tom A**** did not process this in a timely fashion. It's worth noting that the normal time for VSC cancellations is between 6 to 8 weeks, and we managed to complete this process in a timely manner, despite the initial delay.
We hope that Mr. ***** will accept our apologies for any inconvenience he experienced and consider this matter resolved. If you have any further questions or concerns, please do not hesitate to contact us.
Sincerely,
Larry M*****
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