ComplaintsforPDQ Fire & Water Damage Restoration
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Complaint Details
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Initial Complaint
08/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Contacted company about mold and water remediation to get information. Was told they needed approval from the unit owner and the insurance company before anyone could come out onsite to evaluate the work. That afternoon a representative from PDQ arrived at the location and stated they had received both approvals and rushed me to sign a document agreeing to let them work with the insurance company.They however, never received either approval, and never began the work discussed that their representative said was covered by insurance. They dropped off faulty equipment that leaked water all over the house, and when they were told the owner had contacted the insurance company to find there was no approval, they took the equipment back without even giving a quote to perform the work discussed. Now they are trying to bill for work that was never approved or completed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.