ComplaintsforLightspeed, LLC

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Initial Complaint
11/13/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Welcome. I need help filing a complaint against *********. I joined their community and got a lot of rewards and it was fun. But unjustifiably, my membership was suspended several days ago, and I was surprised by that. I ask the specialists to explain the reason for the ban or to seriously reconsider this decision
Business response
11/15/2024
Hello *******.

My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have determined that your account can be reactivated and I have already done so. Please feel free to login to your account at your convenience.

I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.
Customer response
11/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ********
Initial Complaint
11/13/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I would like to file a complaint against *****************. I joined the community and was surprised that my membership was suspended without being able to complete any survey for no reason. I believe this is unfair and unjustified behavior. I ask the officials to reconsider this decision.
Business response
11/15/2024
Hello ******.

My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.

I know that this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.
Customer response
11/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *******
Initial Complaint
11/12/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Hello, I want to file a complaint against the officials in the ******************** I have been a member there for several months, specifically since April 22. I did serious and continuous work until I was able to collect the equivalent of $25 or 2750 Pts. After that, they asked me to link my ****** account as a security measure. The link was successful and I requested The refund actually came, but when it came time to get my gift, the refund request was rejected and they canceled my membership. This is very disappointing after several months of participating in completing the surveys. I ask them to reconsider their decision and I will accept that decision no matter what it is.
Business response
11/15/2024
Hello ******.

My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.

I know that this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.
Customer response
11/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ******
Initial Complaint
11/11/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I asked for assistance and my account was immediately closed and was advised my points were forfeit. I received only a vague canned answer without details about their accusation. I refuse to accept the canned answer (including the copy and paste of it that they reply to BBB complaints with). I want a real explanation of exactly what they claim I did wrong, with proof. I want to redeem my 2200 points. I absolutely did not violate terms and conditions. They are randomly closing accounts to avoid their financial obligations.
Business response
11/15/2024
Hello.

My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have determined that your account can be reactivated and I have already done so. Please feel free to login to your account at your convenience.

I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.
Customer response
11/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ****
Initial Complaint
10/28/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Hello, I would like to get some support here against *********. I joined the community several months ago and did not get much activity because they canceled my membership after I completed only one survey. This was very surprising. I feel that this is completely unfair.
Business response
11/01/2024
Hello Kayleigh.

My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.

I know that this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.
Customer response
11/01/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** ************
Initial Complaint
10/14/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I joined the community after I found an invitation by them on their Facebook page. It seemed exciting and it really is. After my balance reached 5 dollars, they asked me to include my ****** account as a security measure to make sure that the bonus reaches the right person. I already did that and got my bonus after four days, then they canceled my membership completely strange and unjustified, I would like to get a reason for that or at least to review my account more accurately.
Business response
10/15/2024
Hello ******

My name is Priscilla. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.

I know that this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.
Customer response
10/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

***** ****
Initial Complaint
10/02/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I would like to object to the decision of officials in the ******************** They canceled my membership without providing any convincing evidence. This is extremely annoying and completely unfair. I hope that the claimants will be taken seriously.
Business response
10/08/2024
Hello Atreda.

My name is Priscilla. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.

I know that this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.
Initial Complaint
09/30/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Lightspeed dba LifePoints has refused to pay legitimate earnings to me. They allege that I committed an infraction of their terms of service but they refuse to provide further details, instead stealing my earnings and closing my account.This happened several years ago and was resolved when the BBB became involved. At that time, they reinstated my account and paid my earnings. I chose to believe it had been a mistake and have been completing surveys for them ever since. Now they are pulling this fraud again, so I have no doubt they are making no mistake, especially after they sent me a welcome back email, only to once again claim I was in violation of something for which they refuse to provide proof.
Business response
10/14/2024
Hello Paul.

My name is Priscilla. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have determined that your account can be reactivated and I have already done so. Please feel free to login to your account at your convenience.

I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.
Customer response
10/14/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22359325, and find that this resolution is satisfactory to me.

Regards,

Paul Montgomery
Initial Complaint
09/26/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello, I have been a member of the ********* community for several years. In short, I feel aggrieved because they recently canceled my membership. It was an unexpected activity. There was no error on my part. I completed the surveys honestly and participated in the competitions. It is very simple. I hope that the decision will be reviewed.
Business response
10/08/2024
Hello Karen.

My name is Priscilla. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.

I know that this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.
Initial Complaint
09/26/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been a dedicated user of ********************** for some time now, and Ive always found the experience both rewarding and enjoyable. It came as a complete surprise when I recently discovered that my account had been blocked. Ive always tried to ensure that I adhere to all the necessary rules and conduct myself appropriately on the platform, which is why I am reaching out for clarification. I am confident this issue can be resolved, and I kindly request that you take the time to review my account activity. I would hate to lose access to a platform that has been so valuable to me, and I believe there may have been an oversight. Your help in resolving this matter would be greatly appreciated. Thank you for your attention, and I look forward to hearing back from you.
Business response
10/08/2024
Hello Chloe.

My name is Priscilla. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.

I know that this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

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