ComplaintsforSubaru of America, Inc.

• Initial Complaint

  11/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Repeatedly receiving postal mail at my home for ***** ****** who has never lived at my address. Called company 09-11-2024 and was told the mailings would stop. Mailings continued. Called company again on 10-03-2024. Was told there was a case number of ******-******* and that they would 'look into it'. Mailings have continued with yet another one 11-09-2024. It should not be this hard to stop getting mail for someone who has never lived at my address.

  Business response

  11/11/2024

  Thank you for bringing your concerns to our attention. We are very sorry to hear that you are still having incorrect mail sent to your location. Please note, Subaru of America has made sure all our records are updated properly. The mail being received is specific to the retailer, McLaughlin Subaru. As a courtesy, we have contacted the management team at McLaughlin Subaru to request assistance with this concern. They have confirmed and corrected the error. Again, we are sorry for any inconvenience and hope this has resolved your concern.

  Customer response

  11/11/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  
  I contacted McLaughlin Subaru first and they said they had no control over any of the mailings and that I had to contact the corporate office. Sounds more like neither wants to take responsibility.
  
  
  Regards,
  
  **** *********

• Initial Complaint

  11/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hello and thank you for considering this complaint. I own a 2017 Subaru Crosstrek with approx.20,400 miles. This vehicle was purchased new, VIN: ***************** When driving recently the key became stuck in the ignition. I spoke with Subaru of America regarding a possible extended warranty I heard about in a Subaru online forum. I was only told to speak with my dealership. Subaru forums noted this repair would cost between $600 and $1000. I decided to repair my own vehicle which cost me $56.29 in Subaru parts and 5.5 hours of my time following the Subaru service manual. Afterwards, I learned of a letter that Subaru failed to send to me extending the warranty for this problem to 8 years. I submitted a reimbursement claim for the parts only ($56.29) and it was declined for failing to submit a Repair Order from a dealership. I have a right to repair my own vehicle and now I find that Subaru would have covered this repair under a secret warranty. Letters were apparently sent to numerous customers covering the CTV Parking Brake Switch, but countless customers including myself were not notified. The least that Subaru of America can do is to cover the cost of the Subaru parts I purchased considering they failed to advise me of the extended warranty. Near as I can tell these extended warranty letters were sent out in 2021. Why were some customers excluded? Thanks again for considering this complaint.

  Business response

  11/12/2024

  Good Afternoon BBB of New Jersey,

  I am in receipt of the complaint filed b* *** ****** ***** in regard to his 2017 Subaru Crosstrek  pertaining to the CVT Park Switch Extended Warranty. I do see that a letter informing *** ***** of the extended warranty was sent in a bulk mailing that occurred November, 2021. Seeing that *** ***** did not receive this communication, I would be happy to further review for reimbursement. I will contact *** ***** directly. Please let me know if you have any questions. 

  Kind regards,

  Tania
  Senior Advocate Specialist
  Subaru of America, Inc.
  Customer Advocacy Department
  
  

  Customer response

  11/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** *****

• Initial Complaint

  11/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Subaru Outback purchased is a lemon. No one helps or tries to resolve my ongoing problems with this vehicle. Dealerships and HQs dont care about the safety issues, quality control, or various constant maintenance problems with this vehicle. Warranties never cover these issues and theres always an excuse for the quality problems and safety of this vehicle. I have requested a replacement or refund since I purchased this vehicle with all its endless problems, time consuming repairs, and expensive maintenance. It has now 50k and its had a number of issues, recalls, we cant figure it outs, and just get preventative maintenance, or it was some other dealership that messed up the car. Subaru should be closed down for all the ongoing repairs and hazards this automaker car has.

  Business response

  11/08/2024

  Good Afternoon BBB of **********,

  Subaru of America, Inc. is in receipt of the complaint set forth by Ms. ********************* I would be happy to work with Ms. ******** directly to explore any possible options that may be available. Please feel free to contact me directly if you have any questions or need of assistance. 

  Sincerely,

  *****
  Senior Advocate Specialist
  Subaru of America, Inc.
  Customer Advocacy Department
  ***************************** ***************) Option 1, Ext. 119243

  Customer response

  11/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ********

• Initial Complaint

  11/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2023 Subaru forester new in October 2023. The vehicle was maintained in accordance with the automatic notifications I received regarding maintenance and on advice of the Subaru automotive technicians. The tires needed to be replaced at only 26K miles of wear (normal highway driving). I was advised by the dealership to contact corporate as in cases as these they would provide assistance in paying for tires that had gone bad too soon (normal wear would mean they would last for 45K on average). ***** from corporate failed to answer my questions and did not offer any sound reasoning for her decision. I would never choose to buy a Subaru again based on their failure to stand behind their product. Contact info for *****:***** Subaru of America, Inc.Customer ******************* 1-800-SUBARU3 ***************) x119196 Case Number: 241025-1800864

  Business response

  11/08/2024

  Thank you for your recent contact. We are sorry to learn of this experience with your tires. Tires are considered a wear and tear item that is not covered under our warranty and any assistance reviewed would be a goodwill opportunity. Our team did find that the recommended rotation schedule for the tires were not followed properly and had provided updates on why they could not assist with any goodwill at this time. We do understand the frustration of your experience and can offer a $200 parts and service coupon for your troubles. This coupon is valid for one year and will be sent to you via email. We are sorry for the experience you have had and thank you again for taking the time to share these concerns. 
  

  Customer response

  11/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that that their goodwill offer of ****** to be satisfactory.
  
  Kind regards,
  
  ******* *****

• Initial Complaint

  10/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car is under manufacturer warranty. It has been in the shop since April 10, 2024. They have replaced the engine twice, the throttle body twice, the engine control chip twice, sensors, electrical harness, and I can't even remember what else, but clearly this car is not fixable, and I have been stressing out over a resolution for over 6 months. I no longer want this vehicle, because I have no confidence that it will be safe after all of this. I have proven ownership and requested that Subaru of America offer a replacement or alternative solution to continuing to repair this vehicle. Since my car has been in their shop the trade-in value has decreased by thousands of dollars, putting me in a terrible position, and the Customer Advocate is telling me that they cannot even negotiate any sort of solution or settlement until after my car is fully repaired... However, the issues with my car cannot be traced to anything that I have done. I have obtained all of the required maintenance in a timely manner throughout the life of the vehicle, I have always gotten repairs and maintenance performed by a certified Subaru dealer with the exception of a few oil changes. I am a single mom, and just need to make sure that I have a safe and reliable means of transportation, but Subaru of America refuses to help me plan ahead by refusing to discuss my options until after the car is repaired, which has taken over 6 MONTHS already...Please help.

  Business response

  10/24/2024

  Dear Ms. ********************** you for the opportunity to review and respond to your new Better Business Bureau complaint. 
  
  I can certainly understand and empathize with the frustration this experience has caused for you since your vehicle was brought in to start your repairs on 4/22/24. We greatly appreciate your outreach to our advocacy team starting on 7/9/2024 and we have been actively working to review your concerns in our case number 240709-1600690.
  
  Please note that your vehicle is far outside of your 5 year or 60,000-mile powertrain warranty. Your previous repairs since April as well as your current repair are items covered by the Subaru Added Security ********************* Contract that the original vehicle owner purchased. Normally, this coverage would not apply to your current repairs since the required agreement transfer process listed under the General Provisions for your Subaru Added Agreement was not followed when the ownership of your vehicle was granted to you via court order. As a courtesy based on the special nature of your situation and to bring an amicable resolution to this matter, SOA is still allowing the coverage provided by that agreement to apply.
  
  As you requested, I have fully reviewed the service and warranty repair history for your vehicle to determine if it would meet the presumption for Lemon Law in either **** or ********. Your vehicle would not meet the requirements for a Repurchase in either state. This is not a situation where SOA would offer a Replacement vehicle.
  
  The majority of the downtime for your repairs has been due to part delays. We sincerely apologize for this and have been actively working to expedite any needed parts. I fully recognize that this experience has not met your expectation which is why I have offered to review for a Cash Settlement once your vehicle is repaired and returned. This offer is intended to provide you some compensation for the frustration of your experience as well as some assistance should you decide to move forward with a trade. Any Settlement offer made by our Customer Advocacy Team is private and individualized to the specific details of a given case. Your concern has not yet been resolved as your repairs are still ongoing. I cannot possibly determine a Settlement offer that would include all of the details of our case when there is still the matter of the vehicle being unrepaired.
  
  The final parts needed for your repair are expected to arrive by the end of this week and the final repairs should be completed by the end of next week. Once we have verification that the repairs have been completed, I would be happy to reach out to you directly to determine what SOA would be able to offer to try to help make up for the frustration this experience has caused. 
  
  If there is any immediate assistance I can provide in the meantime, you have had my contact information since August and you are welcome to reach out to me directly. If you would prefer my responses directly on this portal, I am happy to accommodate that as well.
  
  Sincerely,
  ******* ******
  Subaru of America, Inc.
  Senior Customer Advocacy Specialist

• Initial Complaint

  10/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ******* the first week of Sept. I noticed my headliner had a wet spot and my car smelled moldy. Car was dropped off for the first available appointment they would give at the dealership. For the leak and a noise in the rear I had complained about since 1st oil change. Car was dropped off and left for a week. Upon pick up - 1. Couldnt find noise 2 Headliner and A-pillar molding still completely water stained 3 Car smelled like a moldy shoe no one wants I take it back to the dealership same day as picked up, and left it again. They had the car for another week. When car was dropped off this time, we specifically asked how they were going to remove the smell, as we DID NOT approve of an ozone machine being put in the vehicle as they are very damaging to the materials in the vehicle and shortens the lifespan. Plus I am super sensitive to the smell of it, as it NEVER goes away. They said theyd let us know. Well no one did. We were told to come pick it up again a week later. - 1 Still has water stains everywhere 2 They used an ozone machine in the vehicle after we asked not to and to let us know prior what was being done. 3 Still cant find noise, its normal. This time I have the car back for a week, hardly driving as the smell makes me sick and gives me a migraine. Prior to all this my car smelled like a brand new car off the lot. I never put air fresheners in it. Never had a need. I am very particular about my vehicle and since purchase have put hours into keeping it nice. Its white, so you would be able to tell right away if I didnt take care of my vehicle. Subaru wants me to just be quiet, take my car back with a little bit of hush money. Problem is, I planned on keeping that car ******** yrs. But because of the ozone machine being ran in my car all day, long enough to burn more than half a tank of gasin a vehicle that has an 18 gal tank. They have taken away the longevity and the integrity of my new car completely away. And are completely disregarding it

  Business response

  10/21/2024

  Good afternoon, 

  Subaru of America, Inc. has been in contact with the customer, and we have reviewed for lemon law in the State of *******, which the vehicle does not currently qualify for.  We had a Subaru District Manager go to inspect the vehicle and he confirmed that there are no water stains on the vehicle headliner, nor does the vehicle smell like mold.  The retailer has road tested the vehicle and is unable to duplicate the customers concern of abnormal noise when accelerating or turning.  We did offer the customer a $5,000 goodwill settlement in the interest of customer satisfaction that the customer can keep or use towards trade assistance into a new Subaru vehicle.

  I have been informed by the retailer and the Subaru District Manger that the vehicle is operating as designed and there are no outstanding issues or recommended repairs with the vehicle.  The retailer has closed out the repair order and the customer has been contacted to pick up their vehicle and return the loaner vehicle that was provided to them. 

   

   

  Customer response

  10/21/2024

  
  Complaint: 22444168
  
  I am rejecting this response because:
  They put an Ozone machine in my vehicle which has caused a bad odor that gives me a migraine AND ************** causes permanent and premature break down of materials. They took away the longevity of the vehicle depreciating it greatly. My vehicle has been at the dealership for more than 30 days and I have been speaking with a lawyer at this point.  For more than just lemon law, pain suffer and loss of wages. 
  
  
  Regards,
  
  ***** ********

  Business response

  10/24/2024

  Subaru of America, Inc. has been in contact with the customer, and we have reviewed for lemon law in the State of *******, which the vehicle does not currently qualify for.  We had a Subaru District Manager go to inspect the vehicle and he confirmed that there are no water stains on the vehicle headliner, nor does the vehicle smell like mold.  The retailer has road tested the vehicle and is unable to duplicate the customers concern of abnormal noise when accelerating or turning.  We did offer the customer a $5,000 goodwill settlement in the interest of customer satisfaction that the customer can keep or use towards trade assistance into a new Subaru vehicle.
  I have been informed by the retailer and the Subaru District Manger that the vehicle is operating as designed and there are no outstanding issues or recommended repairs with the vehicle.  The retailer has closed out the repair order and the customer has been contacted to pick up their vehicle and return the loaner vehicle that was provided to them. 

  Customer response

  10/24/2024

  
  Complaint: 22444168
  
  I am rejecting this response because: I havent been complaining of a mold smell. Ive been complaining of a very nasty smell caused by a foreign machine ran in my car when I asked them not to. As I am extremely sensitive to the smell. Makes me sick and gives me a migraine. I have mailed my lemon law paper in. And spoke with the ************************. The dealership stole out of my car and caused permanent damage. Subarus ignorant person ***** T keeps saying I am complaining of mold smell. It has **** very randomly still but its smells so bad I cannot drive it. The noise in the rear has gotten worse. And my car was at Subaru for 21 days straight! And then wasnt even ready when we went to get it and had to go back again. The car isnt fixed. It DOES qualify for lemon law. And I have mailed my paper in via certified mail. But I dont appreciate ***** telling me my car isnt putrid smelling. Someone got in my car the other day and said what is that smell, its horrible. Do you know how embarrassing that is?? Even more so when its NOT your fault??
  
  
  
  Regards,
  
  ***** ********

  Business response

  10/25/2024

  I have contacted the Service Manager, and our District Manager has inspected the vehicle and at this time, there are no apparent odors in the vehicle, and they have been unable to duplicate the customers concerns.  The vehicle has been deemed to be operating as designed with no further recommendations.  The vehicle was reviewed for lemon law in the State of ******* and at this time it does not qualify.  Subaru of America, Inc. did offer the customer a $5,000 cash settlement due to the experience that can be used towards another vehicle or as they see fit.

  The customer is asking to have ********************** repurchase the vehicle; however, at this time it doesn't qualify for repurchase.

  Customer response

  10/25/2024

  
  Complaint: 22444168
  
  I am rejecting this response because: Lemon Law state 3 or more repairs or 15 consecutive days in shop, which I have both. My car went 4 times, still not fixed. And Spent 21 straight days at the dealership. Subaru DESTROYED my car. So 100% rejecting it. They need to pay for what they ruined. They should receive my lemon law papers today. This is absolutely poor customer service to ruin someone brand new car and go oh well. I want to be compensated for Subaru completely ruining my vehicle. ********************** said I 100% qualify for Lemon Law. Subaru is just a horrible company. First and last Subaru I will ever own. 
  
  
  
  Regards,
  
  ***** ********

  Business response

  10/28/2024

  Subaru of America, Inc. did review the customer's vehicle for lemon law in the State of Florida and based on the information provided the vehicle did not qualify, which I communicated to the customer.

   

   

  Customer response

  10/28/2024

  
  Complaint: 22444168
  
  I am rejecting this response because:
  1. Lemon Law for the state of Florida states that 15 consecutive days or more, it qualifies. Mine was at Subaru from October 1st 2024 through October 21st 2024, 21 straight days, just on that visit alone. 

  2. Lemon states that 3 or more visits without a repair falls into lemon law qualifying standards. My car still smells horrible and causes me migraines. I shouldnt have to suffer for Subarus negligence. 
  
  3.Per the *** published guidelines ozone machine cause premature deterioration of materials. Which is why they replaced my floor mats. Which Subaru has openly admitted to running in my vehicle more than once. It also causes respiratory issues. This is all public information via **** publication: Assessing Potential Health Effects and Establishing Ozone Exposure Limits for Ozone-Generating Air Cleaners. 
  

  4. I have spoken with more than one legal counsel and as soon as they hear ozone machine they immediately say theres a case. I will hire an attorney if necessary due to Subarus gross negligence. 
  

  5. I am finding I am not alone. More than just myself is stuck with a defective Subaru due to negligence on their behalf. This could turn to class action. 
  
  My files are too large to provide here, but I have prepared my factual, government issued findings and will be providing them to State Attorneys office. Once I receive confirmation my certified complaint has arrived at Subaru. **** says it is currently in transit within *** 

  
  Regards,
  
  ***** ********

  Business response

  10/31/2024

  Ms. ********** vehicle has been thoroughly reviewed for lemon law in the State of *******, and it does not quality at this time.  Subaru of America, Inc. appreciates the customer's feedback.  We recognize the experience has been frustrating for the customer, and as a goodwill gesture and in the spirit of customer satisfaction the customer was offered either a $5,000 cash settlement in the form of a personal check or $5,000 in trade assistance towards the purchase of a new Subaru vehicle, which would be in the form of retailer credit.  Either option, the customer would need to sign a non-disclosure.  The customer was contacted twice by a member of our management team, the first voice message was left on 10/25/24 at 4:15 PM and the second was on 10/28/24 at 6:05 PM.  Neither call was returned.  At this time there is no additional assistance available, as the vehicle does not qualify under Florida State Lemon Law.    

• Initial Complaint

  10/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had to repair, at my own cost, a part for which Subaru of America issued a retroactive recall and warrant adjustment. I received the notice of the warranty extension, and promptly gathered all necessary paperwork. I sent in everything required of me and received email notification on July 5, 2024 that my claim had been successfully processed and I would receive payment within ***** days. On day 46 after not receiving payment or follow-up communication, I called to check on the claim. At that time I was informed by the third party handling claim communication that they had been informed by Subaru that there was a processing delay with the checks and I wouldn't receive payment for up to 90 days from the original notification.On day 91 after receiving neither payment or further communication, I again followed up. I was directed to Subaru of America who informed they would create a case number (listed below) to investigate the matter and get back to me within 3 business days. After waiting a week with no update, I called and was informed that my case manager was out for the day. At that time, I asked to speak to a manager and was assured the case manager would respond within 3 days. Today Subaru finally called me back to inform me that my claim was now??? being processed and I would receive a check within 21 days. First, I don't believe them. Secondly, I believe that after going over 90 days of owing me money I may be entitled to charge interest under Oklahoma law. I would appreciate any help I can get with this situation.

  Business response

  10/21/2024

  Thank you for bringing this to our attention. We do understand that this process has been very frustrating. Refunds for recalls is handled by a separate company outside of Subaru Of America. On 10/15/24 a Subaru of America Customer Advocacy Representative did inform the customer that their claim was approved and they were processing a check in the amount of $1714.64. The company did say it will take up to 21 business days for the customer to receive the check. We are more than happy to follow up the week of November 8th to make sure that the customer has received their check. 

  Customer response

  10/21/2024

  
  Complaint: 22424605
  
  As of today I have finally received payment. That said, I am rejecting this response because:

  Instead of accepting any blame it weakly acknowledges a "frustrating" experience and then goes on to blame a third party. Subaru of America and its contractors have been sitting on this approved claim since July 5, 2024 (108 days). During that time I was assured by them or their representatives that I was given 3 separate deadlines to receive my payment and each of those came and went without any explanation or attempt to make the situation right. Proactive communication has remained shockingly poor throughout the entire process.

  Accept responsibility. Do better Subaru.

  
  Regards,
  
  ***** ******

  Business response

  10/25/2024

  We are truly sorry for your experience, but happy to hear that your check has arrived. For your less than stellar experience we would like to offer a Parts and Service coupon for $100 as a gesture of goodwill. This coupon can be used at a Subaru ************************* and is good for one year. It will be emailed out in the next 24 hours. Please let us know if we can be of any further assistance. 

• Initial Complaint

  10/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a brand new 2024 ********* Subaru the Blindspot warning has no beep it only flashes light I would never have bought the car if I wouldve known that its a terrible flaw in the design and theres no way to fix it because I phoned the dealership to see if theres something that could be added to correct this problem

  Business response

  10/14/2024

  Dear Ms. ********************** you for the opportunity to review and respond to your Better Business Bureau complaint. 
  
  I can confirm that the Blind Spot Detection feature on your 2024 Subaru **************** is designed to provide an audible warning only when the vehicle is in reverse. When in drive and active the system is designed to provide an indicator light to avoid any unnecessary distraction of the driver. I am very sorry to hear that the Blind Spot Detection feature does not operate the way you expected when your vehicle was purchased.
  
  I am happy to document your feedback directly with our product design team. 
  
  If you feel this system may not be operating the way it is described in your Owner's Manual, please contact an Authorized Subaru Retailer to have the system inspected. If you choose to have the vehicle inspected, please let me know and I would be happy to advocate for you during that inspection process.
  
  Sincerely,
  ******* ******
  Subaru of America, Inc.
  Senior Customer Advocacy Specialist

  Customer response

  10/14/2024

  
  Complaint: 22414687
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  **** ******** I looked online and theres a lot of people very unhappy with this feature  The beep isnt distracting at all and not having it is a bad design and there should be some type of kit so you can have the beep installed

• Initial Complaint

  10/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2017 Suburu Outback needs new brakes and rotors every 30K. Suburu is well aware of this issue but chooses not to do anything to address it for customers. All I am asking is for Suburu to stand by their product and help customers fix problems that are not because of their use or failure to maintain but rather a design issue and/or flaw in the car. I was thinking about buying another new Suburu for my son but bought a ***** instead since they stand by their cars and address the issues customers have beyond their standard warranty.

  Business response

  10/10/2024

  Hello, 

  Thank you for contacting Subaru of America. Brakes and rotors are considered wear and tear components and timelines on when these components need to be replaced depend on a variety of factors including driving habits and road conditions. These components would not have warranty coverage past 3 years or ****** miles, whichever comes first, and that coverage would only be for defect. These are maintenance items and warranty does not cover maintenance repairs or replacements. Thank you.  

  Customer response

  10/10/2024

  
  Complaint: 22403640
  
  I am rejecting this response because they did not address the issue. Customers are consistently finding that rotors are warped very early regardless of driving. It is a poor design issue with the suburu cars. I have over 230k miles on a ***** and never had to replace rotors and I drive the same! Very disappointed in the poor quality of design and failure for suburu to acknowledge the issue!
  
  
  
  Regards,
  
  ***** ******

  Business response

  10/24/2024

  There are no documented issues with the brakes and rotors on your model year vehicle. The design of our vehicles compared to other manufacturers is very different and not comparable. These are maintenance components and no longer covered by any applicable warranties. Thank you. 

• Initial Complaint

  09/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Lighter charging ports (2) were not working when I bought car in April,2024. ****************** claimed there was no problem and all I needed to do was push the charger in the full way. Nothing worked. The charger I have worked fine on my other car--so that was not the problem. Returned for an oil change Sep ******* and mentioned the problem with the charging ports and that it was not fixed. They wanted me to pay $100 to fix it. I did not pay and am very disappointed in Subaru.If this is typical of there service then Subaru fails on one of the most important points in car care

  Business response

  09/30/2024

  Dear *******,

  I am glad that we were able to connect by phone to review your case today. I am very sorry to hear about the frustration you have experienced with your cigarette lighter as well as with the purchase of your Certified Pre-Owned Legacy from Victory Subaru.

  If you change your mind and you decide that you would like to have that component repaired, please let me know. As discussed during our call, I would be happy to see if I can do something to help with your Subaru Added Security Service Contract Deductible.

  As promised, I have informed the team at Victory Subaru about your vehicle sales experience complaint. While this is not something I can assist with directly as Subaru of America, Inc. is not involved in the Used Car market, I would love to see what I can do to try to help facilitate communication between you and the Retailer.

  I have provided you with my contact information in a direct email. Please keep my contact information in case there is any further advocacy I can provide in the future.

  Sincerely,

  ******* ******

  Subaru of America, Inc.

  Senior Customer Advocacy Specialist

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩