54 Customer Reviews
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Review from Disappointed G
1 star10/23/2023
This merchant has a 2.7 rating on Yelp. My experience was consistent with that described in the Yelp reviews. Very high pressure sales. They expect you to commit to spending tens of thousands of dollars on the first visit, saying if you wait to place the order, youll pay tens of thousands more because they cant offer you the same price. This isnt at all like what their TV commercials say.My advice: be sure to shop around. Once I started checking, I heard from family members and friends about things they heard about the sales process and (poor) follow up service. Do your homework and dont just check ****** reviews.
Renewal by Andersen of Central/Northern, NJ Response
11/02/2023
*******, Im so sorry to hear that your experience with our representative was not a positive one. You invited us into your home to provide you with a quote on your windows, not to feel pressured to make a purchase. Most home improvement companies that cover a wide region or territory will also offer an incentive to do business without having the representative make a second trip. The incentive is designed to reward customers who recognize an immediate need for windows and are ready to move forward with our company without further analysis. This is a reward for these folks and not a punishment for people who are simply not ready. This is the same concept many large retailers use when they advertise a "one day only" sale. To be consistent, we offer the same incentive to every customer. We would be interested in learning more about your experience so we can make improvements and if you'd like, we can dig into the pricing together to answer any questions you may have. My apologies again for your experience and thank you for considering us for your project.Review from Margaret L
1 star06/02/2023
We had 6 double windows, 1 triple window, and 3 single windows installed 10 years ago. At the time of installation, there were concerns that I had, which I documented and shared with Andersen Corporate. Fast forward to now. We decided to replace some siding at the front of our home for the sole purpose of updating the style. A reputable siding company started the job but had to stop because the house had quite a lot of water damage around one double window. I took pictures and reached out to Renewal requesting that an inspector please come by to see the damage. The company immediately stated that the siding was leaking and that they were not to blame. They refused to send an Inspector. Several contractors came to my home and said that this window was installed incorrectly. I gave this company a lot of money and believed in their integrity. But I was wrong. They dismissed my complaint without even an inspection. I paid $6000 to fix their mistake. Shame on Renewal by Andersen. And Shame on Andersen Windows for supporting such a low level subdivision.Renewal by Andersen of Central/Northern, NJ Response
06/07/2023
We reviewed the original installation packet and the details with the homeowner. The exterior wood trim was installed by RBA and capped in WH PVC.The homeowner had their contractor remove the capping which revealed this water damage.From the photos, we can see that water was entering at the corner of the j-channel in the upper corners as well as at a break in the caulk along the capping of the bottom.There is no water damage or leaks entering the interior of the home.3/10/2023 - The homeowner was advised that this service would not be covered under warranty.The 3rd party contractor removing the capping voids the labor warranty.Caulking is categorized under the warranty as homeowner maintenance/wear and tear and is not covered.We received no service requests or complaints regarding caulking or a leak between 2013 and 2023.(As a general rule of thumb, even though caulking is not covered, we will offer to come and touch up caulking within the 1st 2 years of installation as there really shouldn't be any issues within that time frame)We recommended, since this was not covered and they had a siding contractor on-site, that they refer to their contractor to make any repairs.Review from Diana B
5 stars05/10/2023
We had 6 windows installed. Excellent job from the salesperson to the installation crew. Professional and courteous. Would definitely recommend Renewal by Andersen!Renewal by Andersen of Central/Northern, NJ Response
05/11/2023
Thank you so much for the 5 stars. We pride ourselves on ****************** Glad we were bale to exceed your expectations.Renewal by Andersen of Central/Northern, NJ Response
05/11/2023
Thank you so much for the 5 stars. We pride ourselves on ****************** Glad we were bale to exceed your expectations.Review from Mary N
5 stars04/27/2023
Excellent service, incredibly small job but they came and it was accomplished in less than 10 minutes. Cannot say enough praise for the company, their products and their craftsmen.Renewal by Andersen of Central/Northern, NJ Response
05/02/2023
Thank you very much for the comments. We strive everyday for ****************** We are delighted we met your expectations.Renewal by Andersen of Central/Northern, NJ Response
05/02/2023
Thank you very much for the comments. We strive everyday for ****************** We are delighted we met your expectations.Review from Andrew N
5 stars03/27/2023
Excellent installation of six windows. The team immediately covered everything and got to work. I was walked through the project and features by the manager during installation and was otherwise left to do my own work. The team was very respectful of my home, my dog, and my two young children. Great job!Renewal by Andersen of Central/Northern, NJ Response
03/28/2023
Thank you for your review... We pride ourselves on signature service and are pleased we were able to meet your expectations.Review from Lana G
5 stars03/22/2023
Great job! **** and crew were very professional an efficient ! It was a pleasure, and I would highly recommend both the product and installationRenewal by Andersen of Central/Northern, NJ Response
04/14/2023
****, we're delighted to hear that you had such a wonderful experience! Thanks for choosing us and welcome to the Renewal family :)Review from Lisa V
5 stars03/10/2023
Highly recommend. Great workmanship and each stage from the order to installation was met with highly professional employees.Renewal by Andersen of Central/Northern, NJ Response
03/20/2023
****, this is the experience we aim for. The whole Renewal team is always here for you. Thanks for taking the time to comment and enjoy!Review from Christine W
3 stars02/25/2023
I bought another brand windows 25 years ago which were not properly installed and always drafty. The Renewal by Andersen installers ensured each window was well insulated, as part of the installation. The installation team was very professional and courteous working mostly outdoors. They covered everything indoors to minimize dust and clean up well afterwards. I can already feel the difference (no drafts) and would recommend Renewal by Andersen to anyone that needs replacement windows.Renewal by Andersen of Central/Northern, NJ Response
02/27/2023
thank you for your review...Review from Maria L
5 stars02/22/2023
Highly recommend. **** and his crew were punctual, professional and courteous. With two toddlers around they were patient with them as well. Sales rep reached out to us as well as home office. Thanks for a job very well done. And the windows look great!*****Renewal by Andersen of Central/Northern, NJ Response
03/02/2023
*****, we're so happy you're happy! Thank you so much for your thoughtful review about your experience. It was our pleasure replacing your windows and getting the opportunity to serve your family.Review from Mark V
5 stars01/31/2023
Promises made, promises kept.Courteous,professional craftsmen and clear communication, throughout.We highly recommend this company, for any window and or door replacement.Renewal by Andersen of Central/Northern, NJ Response
02/02/2023
****, the experience you shared is exactly what we strive to offer every one of our customers. Thank you so much for sharing, and welcome to the Renewal family!
Customer Review Rating
4.44/5stars
Average of 54 Customer Reviews
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