ComplaintsforChecks Cashed
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Complaint Details
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Initial Complaint
06/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Owners are making up polices that are not displayed anywhere in their establishment. I came in with a state issued refund check from my taxes that was mailed on 5/16 and didnt arrive in my mailbox until 5/25. I went on 5/26 to cash my check and was told I cannot because it has been longer then 7 days even with my name in the system and the check stating it is good for 180 days. Im trying to get food to feed my daughter and they denied me from cashing my check knowing the mail has been moving slow simply because I came in on the 10th day. Then they proceeded to be rude about it as if I was the one that was wrong when nothing in their establishment which I documented by the way shows any policy about 7 days to cash the check. I may even *** this place if I find out how because my toddler and myself had to suffer over 3 days in a fictional made up policy. Im livid and others have complained about the favoritism this place shows to certain people. I want them reported or I will do everything in my power to have them shut down.Business response
06/24/2022
Customer came with a check that is older than 7 days. As we had lot of problems with customers with older checks, (older than 7 days) the flyer is clearly posted in the window, we will not be able to cash them. As far as we know all the check cashiers have the same policy regarding the checks over 7 days old. As a check cashier we don't have to cash every check that every customer brings. We cash only the ones that meet the ** and date requirements and any other criteria we use to verify the check. In this case the customer ************** is wrong as, it was posted in the window right in front of him when he was at the counter, he is falsely accusing us of being arbitrary
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.