ComplaintsforKearny Federal Savings Bank
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
As of February 4, 2023 I still have not received my ****-INT statement. I called on 2/3/2023 to the corporate office and was told that they were mailed out 1/26/2023 and she would connect me to the branch I use and they will print one out for me to pick up. I called the branch and they offered to email it to me but since I physically had to go there, I said I would pick it up. I also raised concerns at the delay of not receiving the form by now. The branch manager called me back and did her manager things and even offered to drive to my house to drop it off. That took me by surprise and was very kind however, she told me that they were mailed on 1/31 and by law they have until the 31st. Nothing like waiting until the last minute? So I go to the branch on 2/4 for other business and to pick up the statement and spoke with the manager for a few minutes and the excuses just continue. Now it's the fault of the post office. You know what? I don't believe those forms were processed and mailed timely and I think an investigation is required. The mail service has been much better in the past 6 months so the excuse to blame the postal service isn't working anymore. Why can't the bank just own up to their mistake? This is not the first incident I have had with this bank. Maybe they could put these documents with the on line banking like Ally. Discover, *********** and I am sure other banks do. I have accounts at all of the others I mentioned and never have any issues. I don't keep much in Kearny and maybe it's time for me to find a new bank.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.