65 Customer Reviews
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Review from Richard S
1 star07/18/2024
The website listed a wrong home address for me after I ordered an expandable hose. 4 email from me and two phone calls resulted in no response from Bulb Head. I’ll never order from them again
Telebrands Response
08/21/2024
We are sorry to hear that the customer still has not received the Copper Bullet Pocket Hose. We do appreciate all feedback and utilize the information to improve our products and provide a high level of service to all our valued customers. We certainly want to resolve the matter satisfactorily. The information provided however prohibits us from locating an order. Please contact our customer service team directly at **************************** or call customer service at is ************ (Hours are M-F 7am - Midnight & S-S 8am-8pm.Review from JE J
1 star07/17/2024
I recently purchased a Pocket Hose, attracted by its convenience and promises of durability. Unfortunately, my experience has been anything but satisfactory. The hose broke just after a month of use, which was a frustratingly short lifespan for a product that is advertised to be tough and long-lasting. Even more disheartening was the customer service experience. When I contacted them for a replacement, considering the product broke so quickly, their response was far from helpful. They refused to replace the hose, leaving me with a defective product and a sense of regret for my purchase. I would not recommend the Pocket Hose based on both the poor quality of the product and the lackluster customer service. It's disheartening when a company does not stand behind its product or care for its customers' satisfaction.Telebrands Response
08/21/2024
We are sorry to hear of our customer's dissatisfaction with our Copper Bullet Pocket Hose. We do appreciate all feedback and utilize the information to improve our products and provide a high level of service to all our valued customers. We certainly want to resolve the matter satisfactorily; the information provided however prohibits us from locating an order or determine if this was a retail purchase. Please supply the order information and size of the Pocket Hose for replacement. Contact our customer service team directly at **************************** or call customer service at is ************ (Hours are M-F 7am - Midnight & S-S 8am-8pm.Review from Kim H
1 star07/12/2024
I purchased a lifetime warranty Flexi hose July 21, 2022 with Amazon for $59.99. The brass connector to the hose broke apart from the hose leaving the hose useless. I requested a refund or replacement of the hose on June 14, 2024. I received notice from Bulbhead saying they would honor the warranty and replace it with a Silver Bullet hose. I sent them PDF copy of proof of purchase, my contact and address information as they requested. It has been almost a month and no replacement hose received yet. I sent another email, no response. I called Bulbhead on July 12 and now I was told I have to pay a processing fee and taxes for the replacement hose. This company is untrustworthy! I would not recommend Flexi hose to anyone.Review from RG C
1 star07/06/2024
Misrepresents price, doesn't show price until after charged, will not respond to customer service emails.Telebrands Response
08/09/2024
We are sorry to hear of our customer's dissatisfaction with our one of our products. We do appreciate all feedback and utilize the information to improve our products and provide a high level of service to all our valued customers. We certainly want to resolve the matter satisfactorily. The information provided however prohibits us from locating an order. Please contact our customer service team directly at **************************** or call customer service at is ************ (Hours are M-F 7am - *************S 8am-8pm.Review from Megan J
1 star07/01/2024
My 87 year old Mother ordered a pocket hose they took 87.00 out and she still has not received her product I will be filing a complaint very soon can't call only get an annoying recorded voice DONT DO BUISNESS WITH BULB HEAD!Telebrands Response
08/09/2024
We are sorry to hear that the customer still has not received the Copper Bullet Pocket Hose. We do appreciate all feedback and utilize the information to improve our products and provide a high level of service to all our valued customers. We certainly want to resolve the matter satisfactorily. The information provided however prohibits us from locating an order. Please contact our customer service team directly at **************************** or call customer service at is ************ (Hours are M-F 7am - *************S 8am-8pm.Review from david f
1 star06/27/2024
I watched a TV commercial for the Horsepower Scrubber and when I went to their website I noticed the regular one for $39.99 (sounds like a good deal) and the Gold Edition model at $59.98? I just wanted to know the difference between the two. Was the Gold Edition strictly cosmetic or is it something else? Simple enough question? I went to the webpage with the Contact Us with my question - the site for 'questions' does not work and I tried it several times. All I got was "Something went wrong, please try again later". Then I tried trying calling the phone number they had, and each time - wait time is 6 minutes and a few seconds. I wait 10 minutes and then get cut off. (Did that 3 times). Then I wrote them an email at customerservice@bulbhead - still waiting on a simple answer to a simple question. BUT, now after going through those hoops and reading all the negative reviews, I am rather hesitant to purchase from them. I may be much better off, paying the extra few bux and purchase something with a Consumer Report thumbs up - not this company.Telebrands Response
07/30/2024
We are sorry the customer did not get the answer they were looking for on the Gold Edition of the ************************* We do appreciate all feedback and utilize the information to improve our products and provide a high level of service to all our valued customers. The Gold Edition has 25% more run time then the standard. It cleans faster and easier and it withstands rigorous daily use. We hope this helps and if you have any other questions and would like to place an order, please contact our customer service team directly at **************************** or call customer service at is ************ (Hours are M-F 7am - *************S 8am-8pm.Review from Barbara T
1 star06/05/2024
Thought I was buying one pair of glasses, but instead they charged and sent me four pairs...very crooked company.Telebrands Response
06/21/2024
We are sorry to hear of our customer's dissatisfaction with our one of our products. We do appreciate all feedback and utilize the information to improve our products and provide a high level of service to all our valued customers. We certainly want to resolve the matter satisfactorily. The information provided however prohibits us from locating an order. Please contact our customer service team directly at **************************** or call customer service at is ************ (Hours are M-F 7am - *************S 8am-8pm.Review from Pamela B
1 star06/04/2024
They took advantage of my disabled veteran husband. They sold him 4 piece of garbage hoses that aren't worth $10 for $186. This is robbery, and they're taking advantage of veterans. And they charged him an exorbitant amount a 10 year warranty. I will be reporting them to anyone I can report them to.Telebrands Response
06/21/2024
It is unfortunate to hear of our customers dissatisfaction with their ordering experience for the Copper Bullet Pocket Hose. We do appreciate all feedback and utilize the information to improve our products and provide a high level of service to all our valued customers. Our records show that the credit was issued to the customers account for $186.61 on 6/20/2024. We believe this is the information that will satisfy the customer and close the matter satisfactorily. If there are any other questions, please contact our customer service team directly at **************************** or call customer service at is ************ (Hours are M-F 7am - *************S 8am-8pm.Review from Joyce L
1 star06/04/2024
I ordered the copper hose online and I immediately realized they were sending the wrong size so I called the customer service number listed on my email. That’s when I found BulbHead is the one that handles their shipping. I got the run around with customer service. I tried to get them to change to the right size. They shipped the wrong size anyway. The company told me to decline the package. As soon as it came I did that. I called their customer service this morning as I have not received a refund. They argued with me that it was sent back to PayPal but when I pulled up PayPal and my bank acct and told the rep it had not been received. He then comes back and tells me they will not send my money back until they receive a dispute statement from PayPal even though they have the product back that was in an unopened box that was declined at usps. This company has many bad reviews and situations like this and should not be able to stay in business.Telebrands Response
06/21/2024
We are sorry to hear of our customer's dissatisfaction. We do appreciate all feedback and utilize the information to improve our products and provide a high level of service to all our valued customers. The customer filed a dispute with their credit card company. Once a dispute has been filed, the credit card company reverses the charges and blocks further activity for this transaction. Therefore, the customer has been reimbursed and no credit is due at this time. If there are any other questions, please contact our customer service team directly at **************************** or call customer service at is ************ (Hours are M-F 7am - *************S 8am-8pm.Review from Mary N
1 star06/03/2024
Bulbhead is a rip off company. Do not buy anything from them. What they advertise and the cost is not what you get. They will upgrade without your permission. They advertise eye- candy with led lights on TV for $19.99 yet charged me $40.01 I called, was told I was " upgraded"Telebrands Response
06/20/2024
It is unfortunate to hear of our customers dissatisfaction. We do appreciate all feedback and utilize the information to improve our products and provide a high level of service to all our valued customers. Our records show the customer contacted customer service on 6/3/2024. The customer agreed to a credit for $10 for the difference in price. Credit was issued on 6/10/2024. We believe this is the information that will satisfy the customer and close the matter satisfactorily.
Customer Review Rating
1.08/5stars
Average of 65 Customer Reviews
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