ComplaintsforMaersk Line

• Initial Complaint

  02/21/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  NOTE: Your own website is broken! You strip out all of returns from this content making reading it a nightmare!! This is the dumbest bug!! It's not hard to persist document content!! From: ***** ***** Sent: Wednesday, February 21, 2024 6:06 PM To: ********************* ; Customer Care Subject: Re: Shipping update for your ****** order I'M *********  PILOT WEBSITE IS A TOTAL PIECE OF CRAP WITH TONS OF FREAKING BUGS!!!!!!!!!!!!!!!!!!!!!! NOW I HAVE TO WAIT TWO MORE FREAKING DAYS FOR MY ********* MATTRESS AND THEY DON'T ANSWER THE PHONE SO I CAN'T SPEAK TO ANYONE THEIR MAILBOX IS FULL SO YOU CAN'T LEAVE A MESSAGRE FOR THEM TO CALL YOU BACK!!!!!!!!!!!!!!!!! THIS IS $2500 MATTRESS THAT I DON'T APPRECIATE SOME LAME COMPANY NOT DOING BASIC BUSINESS PROLONGING MY DELIVERY!!!!!!!!!!!!!!! PILOT YOU BETTER FREAKING CALL ME BACK NOW!!!!!!!!!!!!!!!!!!!!!! I'VE FILED A COMPLAINT WITH CONSUMER PROTECTIONS AND BETTER BUSINESS BUREAU!!!!!!!!!!!!!!!!!!! Sent from Outlook From: Customer Care Sent: Tuesday, February 20, 2024 7:16 PM To: ***** ***** * ********************* Subject: Shipping update for your ****** order Hello ****** Thank you for getting in touch. We are sorry to hear about the error you are receiving through the Maersk website. We checked and it looks like your package is still in transit to the carrier's terminal near your area. As such, the item is still not ready for delivery at this time which may have caused the error. This item has been picked up from our warehouse on February 14th, which is already 7 days ago. We sincerely apologize for the delay. We have already reached out to the carrier to get an update on this and we are awaiting their response. Rest assured that once the item is ready for delivery, the carrier will reach out directly to you in order to schedule a delivery appointment. We apprec

• Initial Complaint

  08/28/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  see Attached document

• Initial Complaint

  08/06/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I am an individual not a company. I had shipped my household goods from ******* to ******* and due to lack of job between two companies ( Maersk in ******* and ***) I had charged $2600 which customer service said don't worry you can dispute it which they are not refunding my money for several months then they ignore my phone calls. You can also contact my husband for more details at : ******************** and phone number : ********** Shipment number related to Maersk is ( import): *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩