ComplaintsforAce Pool Installation Llc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired this company to put in a pool liner. They told us the liner we order we couldn't use. My mom had the worker to write down what she needs to order she order what she write down. The day there were supposed to come out they told us the wrong size. So it coast almost 200 out of are pocket to send the liner back to get the write size. After they put the liner in we called for them to come back to fix issues with the liner since there are wrinkle all throughout the pool. The owner sister after speaking with her about the problem that someone would get back to us then block all of are number. When we call the office they have work pick up to say that we have the wrong number. This is the number we have been calling set up appointment for them to call out. When it was time to pay they only take cash payments and they don't charge taxes to their customer. We have been going out of are way to get in contact to have the problem fix so we don't have to go to small claim court.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.