ComplaintsforJonathan Dental Spa
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date of surgery 6/5/2023 Paid $43,000.00 I am ****************************************************************************** to have all my teeth extracted to prevent endocarditis. This was a medically necessary procedure. The business, Jonathan Dental Spa in ********* **, committed to provide me upper teeth designed as ideal as possible within the limitations of the position of my existing lower teeth. Dr. ******************** did not ever write or state that there was any potential of loosing my existing lower denture or that I would be left without bottom teeth for any period of time. I went into this surgery to get permanent upper teeth and would keep my existing lower teeth. After the surgery Dr. ******************** tells me that he cannot fit the upper with the lower and that he would make me a new lower denture to fit my existing lower implants. He did not mention that he would replace it with a temporary piece of plastic that has been continuously breaking each month since. All I want is a replacement permanent denture like the one I had before this surgery. I have been without a temporary bottom denture for almost 2 weeks now. In order to get a permanent replacement it will cost 5,000.00$. This is no fault of my own that Dr.******************** could not properly fit the upper to my existing lower and I cannot afford to purchase one again when I already had one to begin with. My existing bottom implant posts are now rubbing against the back of my lip causing painful wounds inside my mouth. My gums are extremely sensitive and I cannot eat any solid foods without teeth or anything to protect the lower implants. I am requesting to have the job finished and completed properly not temporarily!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.