ComplaintsforMr. Home Remodeling
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Complaint Details
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Initial Complaint
03/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
We made a contract with Vin Guida from Mr. **** Remodelling to change the windows for my house in September 2022. A total of 27 windows were ordered. When the order was delivered there was one window short . *** assured that this issue will be fixed . I have paid all my money and have left several messages , voicemails and also called their office which happens to be a call forwarding service but no one has gotten back to me . Its been 6 months now . I call and leave messages every week , but no one responds back. Vin Guida's cell phone goes directly to voicemailBusiness response
04/23/2023
Good Afternoon ***********
We apologize for the delayed reply, we have your additional window and would like to schedule it to be installed. Please contact our office at ************** at your earliest convenience.
Customer response
04/27/2023
Complaint: 19864378
I am rejecting this response because:I have called the office again to schedule but no one has got back to me. I have been calling regularly and sending text messages to VIn Guida to get this fixed since September 2022 but there has been no response from them .
Thanks
Aarfat
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.