ComplaintsforMakati Express Cargo
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Complaint Details
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Initial Complaint
07/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I sent a box for my mom through the Makati Exrpress Cargo service. I dropped the box off at their office in Jersey City on March 15th. The representative stated that it normally takes 2-3 months. It is now the end of July and mother has still yet to receive her box. I have emailed their customer service repeatedly with little to no response. There has been no update on where the box is or when it will be delivered or if it even will be delivered. I am reaching out here because I cannot seem to get any answers from the company. Please Help!Initial Complaint
03/16/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
We sent 5 boxes to ***************. 6 months later, the boxes have yet to be delivered even though the company has stated the boxes have been in the nearby facility for over 6 weeks. Usa19131, Usa19132, and usa19133 are the tracking ids. This has become very frustrating, and we want the boxes delivered as promised and paid for.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.