ComplaintsforCardtronics
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Complaint Details
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Initial Complaint
12/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I used an ATM from Cardtronics located at the *** located in Hilo Hawaii on ******* Ave on Oct 13,2023 I attempted to pull out $400.00 . The ATM did not issue it to me but logged it as a legitimate withdrawal. I contacted cardtronics right there and initiated a complaint. This is now two months later and I have emailed them DAILY with no response other than they are short staffed and can't process my claim. I'm 400.00 down on money I cannot afford to have out of my pocket. They have a history of not attending to these claims.Initial Complaint
07/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I was withdrawing from a Atm machine at ************ station on ************* in ************ ** ***** I was withdrawing 360 dollars from my account I hesitated for a moment and the machine retracted my money back into the atm machine I tried to retrieve it but the machine swallowed up my money . *** tried to contact the owners of this atm machine with no resolution I have tried numerous times no one has ever answered my calls no voice mail no nothing just a ringingInitial Complaint
01/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
On 12/22/2022 at 9:22am at the Sunoco at ******************. Cardtronics *** I withdrew $200 from the *** BUT did not retrieve the money fast enough and the *** RETRACTED the money back into the ***. My bank is US BANK AND they aren't helping me either.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.