Customer ReviewsforColeman Buick, GMC Cadillac Inc

I have a rather old SUV. In an effort of preventative maintenance, I scheduled a multipoint inspection with Coleman (something I'd had done with them a few years ago) via their online scheduler. After receiving an email confirmation of the appointment, in the days leading up the appointment, I also received at least 3 reminder notifications in email on different days. Finally, on the day of, having taken the day off from work, I arrive to my appointment a few minutes early only to be told that they don't have an appointment for me. The girl I dealt with at the counter was very unsympathetic as she would only keep repeating that she didn't see an appointment for me even after I showed her the confirmation and the reminder notifications. So she finally tells me she'll try to get my SUV looked at so I leave it there. I return to Coleman sometime after 3:30 just to find out that they did absolutely nothing and only offered me a chance to make another appointment. Unbelievable! And also, the girl I dealt with at the counter, might want to try concealing the nasty attitude a bit better ESPECIALLY in a situation where the only person entitled to having a nasty attitude is the customer!

Dear ********,We regret to hear about the situation you have described. When you came in that day it was scheduled for a complimentary multi point. There is no charge for that and just a visual inspection. Then upon check in you added additional concerns you wanted us to address. As your service advisor stated the shop was busy with prior jobs and we would do our best to get your vehicle checked over. Your service advisor called and asked if we could keep the vehicle overnight because we did not get to address the multiple concerns and you declined to keep the vehicle with us over night. We did not charge you anything and are sorry you feel this way but if we can help you with scheduling another appointment we will do so. Please give us a call and we would be happy to help.

I was in the market for a vehicle and i found one on their website so i call the dealership to see if it was still available and it was so an appointment was scheduled. In convo with the salesmen over the phone i told him that i have my own financing and had an experience of being charged extra fees at another dealership. His response was that they dont charge extra fees and are transparent. I drive an hour and a half to look at the car and i take it for a test drive and i knew i wanted the car. The salesmens and i go back into the dealership to work out numbers and i tell him that i have my own financing and im acting as a cash buyer. Upon hearing that for the second time from me, he tells me that this dealership dont accept outside financing or cash offers and only inhouse is accepted. i ask to speak to a manager and i was rudely spoken to and told that the money that i have is not accepted here. i didnt even try to haggle with the price. i saw a price advertised and was ready to hand over a check for that price and this dealership wouldn't accept it. Im very disappointed at the way this dealership handles business and would advise anyone to avoid. Complete false advertisement and lack of integrity is apparent

Dear **************,We are sorry to hear about the inconvenience we may have caused during your recent visit to our dealership. We never want to make our customers feels anything less than satisfied and sincerely apologize. It seems like there may have been some miscommunication. Our salesman does not recall discussing financing options with you prior to you coming in. It was only mentioned to us once you were at the dealership. Due to the objectives we have with our lenders and our reduced inventory we are requesting that customers finance through us. This is not information we would have withheld from you especially since you were driving from farther away. However, it is something that should have been mentioned to you sooner and for that we apologize. We never had the intention of misleading you, thats not how we do business. If there is anything we can do to help please reach out to us. Best, ********