ComplaintsforUltimate Security Systems, Inc.
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Complaint Details
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Initial Complaint
06/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I cancelled service with Ultimate security on October 7, 2023. The company kept refusing the cancellation even after I provided the written request they asked for. Finally I was assured over the phone that the service was cancelled. However, they have continued to charge my credit card $79.97 per quarter AFTER the date of cancellation, on December 1 2023, March 1 2024, and June 1 2024. They have also neglected to refund the prorated service charge after the cancellation date (paid Sept 1 2023). I would like a refund of those fraudulent charges, and I would like for Ultimate Security to honor the cancellation as of October 7 2023 and to cease all further charges to my credit card. (Service address: **********************************)Business response
06/12/2024
We never received anything in writing - as per our company policy, we need something in writing to officially terminate the account. They were on auto pay with their credit card. We never received the termination letter which meant that we never removed them from the auto pay feature. As of June 5th 2024, we removed them from the auto pay feature along with refunding the funds, and we issued them a credit of $79.97 on check #*****.
As of now, they are offline and have no future responsibilities with us.
Again, it is paramount to note that industry standard is that an account cannot be taken offline unless something is received in writing for insurance and security purpose.
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Contact Information
3 Royal Ave
PO Box 2086
Livingston, NJ 07039-3121
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.