55 Customer Reviews
Sort By
Review from Angela D
1 star11/04/2024
This company is impossible to work with. They will only take communication electronically, but when my mechanic tries to email them the mailbox is full and the message undeliverable. We have been waiting since September 6, 2024 for them to approve a claim. It seems like they are just waiting people out, hoping we will give up and pay for the repair ourselves.Review from Stewart a
1 star10/31/2024
I’m leaving this review after my phone call today , I got into an accident back in early July it was a considered a total loss within days . Everything was going smooth up with my insurance and lienholder up until I had to deal with these guys. I spoke with my Lien holder and they mentioned they submitted all documents requested by D.L.P. (Dealer loyalty protection ) Then I personally call D.L.P and they mention they need further documents, why wouldn’t they tell this information to my Lienholder ? I had to personally call and get this information myself. Anyways I had to do it personally and it took me a little over 2 weeks to gather everything but I submitted all their documents . I get a email saying all documents have been SUBMITTED to their underwriting and it’ll take 4-6 weeks to finish the process. So from the date of that email , I started the countdown so a little over 6 weeks has passed already and I called again today , for them to tell me it was submitted only 10 days ago and can take a couple more weeks . I dont understand what’s going on , all they tell me is probably high volume of claims but I’ve been cooperative in trying to resolve this while still paying for a car that I can’t drive anymore . I’ve been very patient and try to get an understanding on why they’re dragging this out .Review from Brandon W
1 star10/03/2024
I had a total loss February 2023. I was working with Hugh ***** on my claim and was told all my documents were in and nothing else was needed. I did not hear anything from Hugh ***** or DLP. I received negative reports on my credit, checked and it was from my Finance company, regarding balance. Once I checked with my finance company, was told that the GAP claim submitted through DLP, did not pay out anything. I called DLP and the representative said that Hugh ***** no longer worked there and he tried reaching out, because the underwriters needed an additional letter. Emily stated my claim was denied, because they could not get in contact with me. I received NO COMMUNICATION from Hugh or DEALERS LOYALTY PROTECTION. The dealership I purchased the vehicle from, stated they NO LONGER have dealings with DLP. THE GAP coverage they provided was a FULL scam. I recommend if you see them as a GAP provider, do not accept terms! SCAMMMMMMMMMMReview from Richard B
5 stars09/28/2024
I am writing this for the BBB to review. My name is Richard Benevento and I am the CEO of Dealer Loyalty Protection. I have had our General Council write to you to immediately cease and desist your one-sided stories of my company from posting on your website without any diligence performed by you before slandering my company. This will be your final warning to remove my company from your site or we will take swift action to seek court intervention to compel you to the same. You have ten (10) days to remove negative posts that are nothing more than one sided complaints from individuals who were properly handled and did not like their results.Review from Raymond C
1 star09/22/2024
There is no transparency with this company not to mention the lack of communication when attempting to get a status of a claim. The website let me log in once and no information on there to check on a claim. Phone calls are like a pin ball game where you get bounced around and when you do make contact, they seem nervous. I ended up paying the majority of the repairs and just left it at that. I got taken for over 1200.00 dollars with this company in policy payments, and I hope the cancellation of the policy goes through as that was a monumental task in itself. I broke my own rule of doing business over the phone with a place I never heard of. The initial contact should have raised red flags as the callers could not get my VIN right and kept putting me on hold. MEPCO, AAP, DLP or who ever you are, people, just watch out for this outfit.Review from Erin A
1 star08/26/2024
This is a horrible company. I have notified Kia dealership to let them know what I have been dealing with along with all reviews that have been submitted and all complaints reported to BBB about this company. Hopefully, they will stop using this company when someone purchases a vehicle from them. I have provided all requested documents multiple times. I keep all emails and record all calls with this company. Now, they are sending a completely different list of documents that they "need" in order to process my claim. After investigating this company, it appears they do this so that your 90 days you have to complete everything for the claim runs out. Then they deny your claim due to the 90 days running out. This is very unprofessional. With the way things are going, I am either going to have to get my lawyer involved, or I am going to end up having to pay off the remainder of my car loan myself. Either way, I will be suing for breach of contract, and getting reimbursed every penny I have paid for this GAP insurance since I purchased the vehicle, attorney fees and the $1900 I am going to have to pay to close out the remainder of the car loan. You would think they would just pay the couple of thousand dollars for the car loan to avoid all additional costs they will be court ordered to pay after I sue them. (Court costs, emotional stress, reimbursement for all money paid for the GAP insurance, the remainder of the car loan). Why has this company not been shut down.Review from Charles C
5 stars07/09/2024
I had a Total Loss on my vehicle and went through the GAP process. I was very pleased with how quickly the turnaround time was and how they paid off the remaining balance on my vehicle with the exception of a couple hundred dollars. I would definitely go through Dealer Loyalty Protection for all my future warrantiesReview from Kyle S P
1 star07/05/2024
I was involved in an accident on 3/1/24. I filled out all of the paperwork diligently and expeditiously. NOBODY contacted me until 5/28/24 and I was told that I, myself, needed to retrieve the buyer agreement from the dealership and the warrenty refund receipt. I simply didn't understand why I needed to do that because that is their job; anywho. I had to cc the dealership rep and this companies rep to get things going because I don't deal with these things for work. Once that was complete (in less that 48 hours) , I was told that it would be 2-4 weeks but most likely 6 - 8 weeks until I would get a call back to go over some paperwork and get my signature. I called back the next week and all they needed was to get ONE signature and the check would be sent to the lender. ONE SIGNATURE. I called for 3 weeks straight for an update on said signature and it had not been completed every time I called.. It is now week 6 (7/5/2024) and I still have not been contacted. For this to be my first experience, I never want a vehicle again. I am in the process of purchasing a home and can't do anything without this being paid off. We are talking about $1135 y'all. There is no way this is even possible in 2024 other than being understaffed or negligent. I would file a demand letter but I have no idea if that would even work. I recommend closing your business to get a serious restructurebecause this is not how business should work. It doesn't matter that there are thousands of claims; that's literally the business you're in.
Dealer Loyalty Protection Response
07/08/2024
**********,
It is our understanding that an adjuster has reached out to you to and this issue has since been resolved. Is that accurate?
Thank you,
Review from Souleymane B
1 star07/01/2024
I had a claim with them that took 4 months to even receive just a simple update. This is terrible company to do business with. They are absolutely 100% stealing from innocent people. I'm surprised this company still has a valid business license in the US. This is an absolute shame. They will never contact you for updates, they will not resolve your issue, they will not consider you as customer and they will not even treat you like a human being. They will lie to you every time you call for updates.Dealer Loyalty Protection Response
07/08/2024
************************,
It appears your contacts have been cancelled and refunded. Both GAP coverages and T&W coverage were cancelled by the seller (*****************). Both policies have since been refunded. The cancellation request was April 29th, 2024. The cancellation went into effect on April 30th, 2024. We hope this information provides you a better understanding.
Thanks,
Review from Dana C
1 star06/24/2024
I purchase this policy to cover anything the insurance did not cover and I was in an accident in which the insurance was paid but the new tires and rims only 5 months old less than 10,000 miles on the vehicle. I contacted the Dealer Loyalty Protection because this was an added policy to cover such a thing they denied the claim saying that the insurance got paid that all they had to do. I tried to explain it to then the customer service rep said that it they are not paying me. So I paid extra coverage for this and they refuse to pay so I'm filing a complaint on there dealings and fraud claim for a service that they will not pay on.Dealer Loyalty Protection Response
07/08/2024
****,
Would you be able to provide us with a claim number? What type of policy do you have? Tire & Wheel coverage is specific to road hazards. In the event you were in a collision of any kind, you would be required to go through your primary insurance company.
Thank you,
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.