ComplaintsforPCBancard LLC

• Initial Complaint

  11/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company has been charging my bank account for over a year for services I did not receive. I contacted my bank and couldn't figure out who it was. They said it was my merchant service provider. I contacted my merchant service provider (previous provider) and asked to cancel and they said everything was cancelled. The bill continued to be charged. I attempted over and over by phone call and several email attempts to reach anyone who would answer. The merchant companies would put me on hold until the phone hung up. The company, PC Bancard, did not send me an invoice by email or by mail for over a year. I didn't know who was even billing me and couldn't find out. For some reason, after another call a month ago, I received an actual bill in the mail with their name and phone number on it. When you tried their phone number it sent me to another card merchant. You could barely understand the agent, the noise in the background was unbearable. I finally contacted a person with PC Bancard and they agreed to finally close the account but refused to refund the fraudulent charges. I even offered to settle for $840 (5 months). They refused and refused to give me management or anyone else to talk to. They would not give me any other person to speak with. I attempted to call the number on line and the phone number doesn't work. I found another phone number to call and that number didn't work. I emailed them on line and am waiting to see if they respond but I doubt they will. They intentionally bill a customer for services they are not receiving and make sure you cannot reach anyone to figure out what is going on. I have exhausted my resources to resolve this. They are impossible to reach and talk to in a reasonable manner.

  Business response

  11/20/2023

  ******** contacted ** on 11/15/2023 and spoke with *******, our **************** Manager.  All cancellations are taken very seriously.  This was the conversation.. ****** called Worldpay and Worldpay transferred him over to PCB. ****** stated that he needs to close the acct and he has sent multiple emails over the last four yrs. I asked ****** who they were sent to and to please forward them to me. He stated he sent it. He then continued to yell at me and I gave him my email address and asked that he email me a cancellation,  ****** has not provided one email that he previously sent over the past year. Worldpay does not have any records of him calling them in their notes and they automatically transfer these types of calls over to PCBancard.  We have no one who does not speak english, nor anyone who responds for us out of our own company, all within *****************.  If his bank was unable to provide him the correct service, they would have given him the Processors number at Worldpay.  We have cancelled the account as no documentation has been sent to us prior to 11/15/2023 asking to close the account which would result in any refunds. I am sorry this merchant is not happy but unfornately he has a legal obligation to notify us if he wants to cancel. No refunds will be forthcoming. 

  Customer response

  11/20/2023

  
  Complaint: 20883091
  
  I am rejecting this response because:

  I told the manager that I had been trying to reach their company for 5 months. That is when I discovered they were still billing my account. The bill comes out automatically and many times I have just been too busy to realize they were still billing.

  Here is the issue, and I explained this to her as well. This was the first contact I had directly had with PCBancard. I called my bank two times and asked them who was billing my account and how to stop it. They told me they could not tell who the actual billing company was and that I needed to contact my credit card merchant or close my account and reopen another. I thought this was my merchant!

   I don't know who PCBancard actually is. I had no bills from them. Not by email or mail, ever, that i could find anywhere. Just some unknown company taking money.. I had no way to reach them. It was not until I received my firat actual paper statement from them this month that I knew whonwas actually billing me. Not one time up until that date did I receive a bill in any form or I would have called.

  I contacted my merchant (previous merchants) by phone in all at least 8 times (two different merchannts) and 5 times in the last 4 months. These are the companies that have people that speak broken English and there is a ton of noise in the background. I assume this company that answers the phone is subbed out. This is what I told her. This whole time I thought they were billing me but could not get any answers.

  Each time I contacted my exmerchant it was always the same. You just got ran around. I asked them to close my account and they said it was closed so I trusted it was. They never once told me another company was involved. This has gone on for months. They are very aware that the calls were made. As to whether PCBancard was contacted,I assumed the merchant did that when they closed my account and they never indicated otherwise. It was like pulling teeth to get any information from this company. 

  So, I finally get a paper statement and see the PCBancard bill and they have a phone number on it. I was so glad to see that. I called the number on the bill, and what happens? It isn't PCBancard it is some other company again. By now I was livid, so yes I was upset and spoke too harshly. I was begging for a manager and decision maker. It took me forever to get them to finally get me to PCBancard on that call and by then I was even more upset. 

  I also went to their website (PCBancard.com) and called the number on their website and it was a non working number. I emailed the email link on the website and got no response. I searched all over the web to try and find another contact and found nothing. I asked **** with PCBancard for her supervisor or another manager or department that would authorize refund and she replied that she is the manager and I will not be given a refund. She was understandably upset because of my tone but refused to let me speak to anyone else. There is no other person to contact according to her. So I told her I would pursue other avenues including lawsuit if required.

  Initially I closed my merchant account and they indicated that all accounts were closed. Every time I called it was the same run around. If not for this one paper statement I would never have known who did this billing. My question in addition to why they bill for no services rendered, and charge for having no transactions, is why they suddenly sent me a paper bill for the first time if they had not been contacted by one of the companies that were my merchant.

  They know good and well that they made themselves inaccessible or hard to access purpose so that they could steal from u suspecting small businesses for as long as they could. Simply billing for absolutely nothing and penalizing you for them doing nothing. Then they make it where you can't call them. 

   

  They are simply con artists and need to be out of business and I will pursue this with all that I can.

  
  
  
  Regards,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩