ComplaintsforDCH Paramus Honda

• Initial Complaint

  10/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a ******* SUV from Honda DCH Paramus in May 16 of 2024, listed as having 138K miles. I have proof of this from their sales associate **** *********** email to me, and have their original ad of this car I paid **** 7000$ check for the car I was given paperwork to sign that I was rushed to sign as I was told this car is great and has no issues, which ended up being a lie too In any case, the ** was broken which isn't the main issue here, but plays to this dealers sale associate character, and after arguing in the following weeks, I was told to bring it in and pay to have the ac condenser fixed , which I did In July, when they did the work they reported the mileage at 139K The reason this matters is this, when the title was ready for pick up, 3 months post purchase. It read 180K miles to my shock!As the ad for the car stated 138K miles so did the odometer at the time. I look back in a panic at the paper work, it says 180K miles. And car fax says 199K miles and notes mileage Inconsistency At that moment I found this out , I knew they'd got me. I was taken advantage of. I'm 70 and retired. Have heart and kidney disease. And care for my disabled son I was lied to by **** ********* of Honda DCH Paramus. This is a ***** fraud against me. I was sold a car that has 199K miles according to car fax. And 180K miles according to the title and paperwork. And it was listed as 138K miles by Honda dch , and the odometer ready 138K miles at day of purchase. Now 140K in october of 2024. When I caught this ***** Inconsistency I reached out to **** he didn't seem to care. He said trade it in if you want to but well only give you trade in value. Likely a fraction of the 7K I paid Took no responsibility for this ***** lie. That's ****** miles of a lie off the true 199K odometer reported by carfax to what Honda DCH Paramus listed I reached out to GM **** *****. He didn't respond I want a full refund and give the car ************* on ** Condenser

  Business response

  10/21/2024

  We have called and left messages for a return call.  This is an error by DMV.  We need the title back to get it fixed.

   

  Thank You 

• Initial Complaint

  10/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In early September 2024, I purchased a car from this dealer, and given 30 days temporary registration. I was assured that license plates and registration would arrive well before the temporary registration expired. This did not occur. I was then told the plates would arrive in the week after my registration expired. This also did not occur. Now, it is difficult to get an update or response on when my plates/registration will arrive, and consequently have no idea when I'll be able to drive this car, which is my only form of transport. I'm raising this complaint to get clarity on the situation and get it resolved quickly, due to the extreme inconvenience of the situation and the total lack of clarity from the dealer.

  Business response

  10/21/2024

  We talked to customer assured plates will be in the week of October 28th.  Sorry for the inconvenience.

  Thank you 

   

   

  Customer response

  10/22/2024

  
  Complaint: 22436462
  
  I am rejecting this response because:
  
  I have been told that the plates "will come in a few days" multiple times. The week of October 28th will be 3+ weeks I have not been able to drive my car, and the provided response provides no further closure compared to the other assurances I received. There is no confirmation other than the dealer's word that the plates will arrive at the time they say (which I have believed in the past on good faith).

  While I understand this situation is not completely the fault of the dealership, I would like to request a refund on the fee paid for the dealer to handle registering my car, due to the extreme inconvenience. If I can get swift and clear closure on the situation, I will be satisfied with the response. 

  Regards,
  
  ***** ***********

  Business response

  10/24/2024

  *****,

  Thank you for your understanding in this matter as we have spoken and fed ex you the plates as of October 24,2024.  I have emailed overnight shipping receipt.

   

  Thank you 

• Initial Complaint

  09/10/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I went in to Paramus Honda to get some service done. They recommended to replace my break pads and resurface the rotors. I agreed and paid $408.94 for the front ones, and $399.95 for the back ones. About 3 months later, I went to get a oil change done at a different Honda Dealership, due to scheduling. Where they told me that my front breaks are at a 9/10, but my Left Rear is at a 5/10 and my Right Rear is at a 8/10. So I called Paramus to ask about the issue, and to my surprise the service advisor that had helped me, no longer worked there. So I spoke to another advisor, and they said "what do you want us to do". I want you to fix the problem... I asked why they are wearing unevenly, and they said it could be the calipers or the break fluid or some other issue, that they would have to diagnose it... and when I asked if other break components are checked when replacing the pads and rotors, they said no... now they want me to pay a $200 to figure out what the issue is, when i had already brought the car in for a issue coming from the same rear right side and had paid already for a diagnosis of the entire car, which they did not do. I understand that breaks wear the more you use them, but this is an obvious issue they don't want to take care of. If there was no issue with the calipers when they where replacing the breaks, then maybe the breaks where never replaced properly. and as the customer i have no way of knowing if they did a good job or not, because I rely on their honesty.

  Business response

  09/18/2024

  ****,

  My service department has agreed to refund the diagnostic fee and to relook at your vehicle and make necessary repair.

   

  Thank you 

  Customer response

  09/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** *******

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2025 Honda CR V on June 9 and was issued a temporary license plate expiring July 14. As of today my temporary plate has now expired. To find out the status of new plates I made numerous phone calls to several sales staff including a half dozen the past four days to ****************** which have not been returned. He did leave me one message Friday apologizing and said I should call him if I needed anything. I spoke with ******* Saturday who said they were expressing a new temp and I would have today - as of this moment I have not received anything. The lack of communication and customer service has been frustrating and stressful. I now have a new car I cannot legally operate.

  Business response

  07/16/2024

  **************************,

  Sorry for the delay on the plates.  No excuse but our systems where down most of last month.  Your plates are here for you to pick up.

  Thank you 

  Customer response

  07/23/2024

  
  Complaint: 21993885
  
  I am responding because:
  This does not excuse the numerous lack of response by the sales rep and managers. I physically had to drive to the dealer with an expired temp plate on July 16 and with the help of *************** was able to obtain the new plates. He was most helpful and exhibited the level of customer service that should be expected. 
  I left two messages for the rep last week regarding questions about my new cars instruments - no response.
  
  
  Regards,
  
  ***********************************

  Business response

  07/31/2024

  **************************,

  I'm sorry for the experience you've had with our service.  I will have *************** call to schedule an appointment to go over all options in the car,

   

  Thank you

   

• Initial Complaint

  01/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ive been trying to reach someone about my car warranty for the past six months I get no responses they hang up. They dodge my calls no one follows up. My warranty is going to be up before I get an answer.

  Business response

  01/31/2024

  I have to talked to ******* and have scheduled an appointment to diagnose her over head lamp light not working for February 10, 2024.  I have answered the questions about the extended vehicle service contract.  We will not know if it's covered until vehicle comes in.  

  Thank you. 

  ******************* GM

• Initial Complaint

  07/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A title still has not been issued due to fault of the dealership. They took the vehicle as a trade in 1 week before I purchased on May 16 2023. After a not so pleasent sales process I signed the paper work and took it home. 3 weeks pass and no title arrives. I was unaware of any issues. I called, no reply. 2 days before expiration I was told to come pickup a 2nd set of temps that could ONLY be issued on date of expiration. I had to cancel a job. They claim the title had incorrect milage and tried to contact the pervious owner with no reply. I am now on my 3rd set of temps (Expire Aug 11) I was told I cannot have another set. I live 3 hours from the dealership ****** **) and am given less than 72 hour notice to travel down. I will be away during this expiration. This has put an extra **** miles on the vehicle, toll bills, full gas tanks, an early oil change and loss of income. I cannot sign up for emergency services without a real plate. I was told they will take a loss on the vehicle and I can be put into something else by my sales man, since then I have gotten no responses. Ive made payments on the vehicle and took out a loan, it will have to be sold out and reapplied for. I may not be accepted again due to my credit history, and my cosigner having a large debt to income ratio. There are safety concerns about the vehicle such as stripped and missing lug nuts/studs, and very uneven breaks and tires. There are electrical problems in the rear lights and steering wheel but I do understand it is used and will not be perfect nor covered under a warranty. It was listed under Safety Certified Vehicles on their website. At time of purchase I was informed they could not tell me what my payments and lease term will be until I called my insurance company to switch it over. I run a small business, and this has severely impacted my personal life, and my team. I am unsure who to reach out to local to the dealership as I live out of state.

  Business response

  07/24/2023

  We have handled the concern from this customer. We changed the vehicle.

   

  Thank you

  ******************* GM

  Customer response

  08/01/2023

  
  Complaint: 20327283
  
  I am rejecting this response because:
  
  I have now spent **** at this business, my past loan is still not paid off, a new loan has been opened. Not only was I very unhappy with the vehicle I had to take home, the transmission slips, it has man y electrical issues and will need to be serviced under warranty ASAP. 
  
  Regards,
  
  *************************

  Business response

  08/12/2023

  We have relooked at the car and have found no issues with this vehicle.  We will monitor this situation closely.  At this point we will make sure the rest of the process goes smoothly.

   

• Initial Complaint

  07/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a used car from them three months ago. They do not have the title the car cannot be registered. I am stuck with a car that I cannot register because they cannot get the title from the previous owner. They been giving me temporary plates, but now they cant give me anymore. so they are not doing nothing to compensate me. They wont take the car back Im stuck with a car and a loan payment and I cant register the car or sell the car. They are car dealership and sold me a car that they have no title for. On top of that they made me pay them to get my plates and to register my car so I paid them for nothing. They rob me all around.

  Business response

  07/24/2023

  We have settled the complaint for this customer. We changed the vehicle.

   

  Thank you

  ******************* GM

• Initial Complaint

  02/27/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Date of Transaction: 10/29/2022 Stock Number: FM104031A Issue: DCH Required me to pay a "Government fee" of $411. They explained that this fee was for them to process and provide vehicle registration and license plates. They explained that this was a required fee and would not allow me to take the fee off and register the vehicle myself. I bought the vehicle on 10/29/2022. The vehicle's temporary registration expired ************************************************************************ plates until mid December. At that time, DCH explained the Colorado DMV required DCH to have me sign and return a ***** of ******** form which would allow them to act on my behalf when dealing with the **** DCH asked me to sign a "blank" copy and allow them to complete the rest. The form is required to be notarized, and I was told they would notarize my blank copy as they have a notary on staff. This felt illegal, so I signed and notarized a complete form and mailed to them. DCH has been unresponsive and unwilling to help, with responses such as: "We got word from the ****..they also mentioned it will take 1.5-2 months".DCH will not provide me any further information and has begun ignoring my request for updates. The *** states specifically: NOTICE TO AGENTS: BY EXERCISING POWERS UNDER THIS DOCUMENT, THE AGENT ASSUMES THE FIDUCIARY AND OTHER LEGAL RESPONSIBILITIES OF AN AGENT UNDER ************.DCH has a fiduciary responsibility to act in my best interest and is not doing so. I just want one of the following:1. Return of my funds paid for registration/plate 2. My registration or plates

  Business response

  03/07/2023

  ************,
  
  To reiterate our conversation today, we are currently working on your Colorado DMV, and we will refund you the $411 DMV Fee.  We understand your frustration, and we apologize for the inconvenience.
  
  Thank You

  *******************

  Customer response

  03/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Upon receipt of the license plates, and the refund, I will be satisfied with DCHs response and handling of the matter.

  
  Regards,
  
  ***************************

• Initial Complaint

  03/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I WAS AT THE DEALERSHIP MONDAY NIGHT, THE ***** REP SHOWED ME BASED ON THE **** OF VEHICLE I WAS INTERESTED IN HOW MUCH THE MONTHLY PAYMENTS WOULD BE BASED ON MY DEPOSIT. HE THEN HAD ME SIGN THE PAPERWORK FOR THE CREDIT CHECK AND WHEN THE ***** CAME BACK, I TOLD HIM I COULD NOT AFFORD IT AND I WAS TOLD THERE WAS NO GOING BACK ON THE DEAL. I CANNOT PAY FOR THIS AND I HAVE EXPRESSED MY CONCERNS (OVER THE ***** & IN PERSON) TO MULTIPLE EMPLOYEES AND NO ONE HAS HELPED ME. I KEEP BEING TOLD THAT THE **** CANNOT CANCEL WHICH IS NOT TRUE BECAUSE I CALLED THE **** AND THEY TOLD ME THE CANCELLATION HAS TO BE DONE BY THE DEALERSHIP AND MY CONTRACT STATES IT CAN BE CANCELLED IF THE SELLER AGREES.

  Customer response

  03/09/2022

  I am reaching out because I would like the complaint I submitted to be retracted please.   

  
  

• Initial Complaint

  12/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Less than one month ago I went to their dealership to service my car. I always go there to do my Buisness. I had to replace the engine cover and the fender liner of the car. And as well as change the lock actuator. I paid close to $700 for the service plus they charged my insurance another extra about $1200. So close to $2k worth of work. Few days ago it wasnt even a complete a month. My fender liner came off as I was reversing out of my driveway. They are claiming I hit something, which clearly is not the case. It came off and it got broken as I was backing out of my driveway. They are refusing to replace it and asking me to pay for another one. Its insane how much they rip off the average person.

  Business response

  12/18/2021

   

  **************,
  
  We value you as a customer, and it is important to us that you are happy with our Service.  We have made the agreed upon repairs to your vehicle.
  
  Thank You
  ***************************
  
  

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