ComplaintsforWendy's
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Complaint Details
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Initial Complaint
06/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I parked at Wendy's on May 29th around 1235pm. I received my order at 1242pm as stated on my receipt. 1250pm, my car was missing from the parking lot. A security guard claimed they had it towed with BDJ Towing And Recovery. BDJ charged me $266.50 and said the Wendy's Manager has to reimburse me since they asked for my car to get towed. I attempted to speak with the general manager, they were not willing to resolve the issue, and hung up on me.Business response
06/27/2024
Recap of our VM, e-mail and live conversations:
Hello *****-
Thank you for taking the time to speak with me today and accepting our apology about your car having been inadvertently towed from our parking lot. We cannot apologize enough for the inconvenience you experienced.
Ive refunded you to the $266.50 that the towing company charged you; thank you for confirming that amount has arrived in your account.
Thank you, too for accepting $250 in gift cards as a token of our appreciation of you. These have been mailed to you at:
**********************
*******************************
*********************
All of us at Wendys wish you a wonderful summer!
*****
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
145 Broadway
Paterson, NJ 07505-1119
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.