ComplaintsforFreedom Sweep Chimney Service
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Complaint Details
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Initial Complaint
08/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
i paid this company to do a chimney repair and put a new cap on the chimney. i paid him in full for the repair and he told me he had to order the cap because he didnt have one in stock. He told me about 2 months ago it came in and someone would be out to put in on. We talked and texted about someone to come out and finish the job but no one has come out and at about the 3rd week of july he stopped responding to calls and text.Business response
08/22/2022
Response:
This is a duplex house and they share the same chimney. Both flues come out from basement and the center chimney five feet down that separates the flues has collapsed and the neighbors chimney is falling apart and needs major repair. We have made the attempt tp install the cap on August 15 2022 but could not risk it because the vibration of the drills are only going to shake the bricks and make it worse. I have told *** this on day 1 of the job to have the neighbors get it fixed because in the long run, he's will eventually fall apart again. I can provide pictures and the original estimate that states the condition of neighbors chimney and the cap was free on the estimate.. I will drop a cap off so he has it in his possession but the work can not continue until repairs are made on the neighbors chimney.
Sent on: 8/22/2022 7:21:22 AM
Sent by: 98.221.112.54
Customer response
08/22/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************
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Contact Information
3 Hickory Ln E
Pilesgrove, NJ 08098-2444
Business hours
Today,8:00 AM - 4:00 PM
| MMonday | 8:00 AM - 4:00 PM |
|---|---|
| TTuesday | 8:00 AM - 4:00 PM |
| WWednesday | 8:00 AM - 4:00 PM |
| ThThursday | 8:00 AM - 4:00 PM |
| FFriday | 8:00 AM - 4:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.