ComplaintsforThornberry's Appliance & T.V., Inc.
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Complaint Details
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Initial Complaint
07/26/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased appliances from Thornberry's appliances on December 5, 2021 for kitchen. I ordered a Kitchen Aid Refrigerator, 5 burner countertop stove, built in microwave drawer and a Maytag Washer and Dryer in the amount of $10,500. I was assured by salesman *************************** that they would be delivered by end of January. We also requested an itemized breakdown of the appliances to be given that day. I was told he would e-mail me that the next day. Next day he sent appliance specs. but no breakdown of appliances. I have asked numerous times assured by ****** and Owner of store and yet never received it. They only delivered microwave drawer, and cooktop. Never received refrigerator, washer and dryer. I had called them to see if they had similar appliances and was told nothing is available. I had to order washer and dryer after my washer broke in March. I cancelled with them for the appliances to be removed from my **** and again was reassured that it will come off ****, Cancelled refrigerator also and no credit on ****. I have given them numerous opportunities to address the issue and I am at my wits end with the lack of help from them in this matter. Please help me settle this matter. I have documents but having trouble uploading today.Thank you,***********************************Business response
08/17/2022
THIS HAS BEEN RESOLVER I CALLED THE CUSTOMER WE AGREED ON THE DISPUTED AMOUNT AND CREDIT WAS RUN 8/10/22
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.