Customer ReviewsforAfrica Imports

For the 5 years the products and service is excellent and customer service is excellent

Thanks for taking the time to post your experience. I am glad that things have worked well for you, and I hope that we will have more choices that are good for you soon.

Twice I have placed orders that were never shipped. Neither the owner or the employees accept responsibility for losing orders. No apology. No attempt to replace your items. Just a blame the post office for items you lost or NEVER shipped. No attempts to make the order right for the customer. I have to wait 3 weeks to get my order replaced or get my money back? Your company will run small businesses out of business. Horrible business acumen.

I'm sorry to hear you were unhappy with your order and service. After looking into the detailed notes on your account, I show that the most recent order issue is from the order placed on Friday 12/29/2023. Your order was filled and and shipped the same day. However due to the New Year Holiday, there was no movement during the weekend and on Monday 1/1/2024, which was a Federal Holiday and all carriers were closed. This was something we did explain to you. Then when the box didn't show movement after that, we started a missing mail search with the postal service, which is standard practice when something like this happens. By 1/8/24 you still had not received the order, so we refunded your full payment. While I do understand we asked you to wait while we had the postal service looking into this, it was not a 3 week process as you stated.I also see on your order from 4/15/2023, ***** admittedly lost your order, which we replaced for you on 4/20/2023. So again, we took care of replacing the order for you in just a matter of days. With both of these issues, we did listen, offer our understanding to your situation and reached out to the carriers involved, who at the time were responsible for the location/situation with your box. And when we were informed that both boxes were lost, we took care of you with a refund or replacement soon after. It is our goal to offer great customer service while also following protocol when there is an issue with a carrier. I do show that you have placed a few orders this year so I'm hoping all went well with those deliveries. Thank you,

they only post 5 stars review they will never ******** rated experience i really care to see if low rated experience having same issues i do

I am sorry for any problem. If you can tell me what the problem is, I would certainly want to try to fix or help with things.

Have been ordering Dudu Black Soap from this company for a while now in bulk for my familys personal usage. New order I received this May, we are just getting a chance to utilize ** we order a head before running out. IT SMELLS LIKE DUDU/FECES Literally and I have informed the company. You would think they would want a sample to check for themselves but instead I received a message stating The ingredients have been tweaked and they cannot receive the product back since it has been over 30 days. ?? Im sending this product straight to the lab to be tested. Something aint right with this company nor their ethics. And I have children with sensitive skin thus the reason we switched to black soap years ago. DISGUSTING CUSTOMER SERVICE! Run

The order for this complaint was placed in August of 2022. Because the return asked for was 10 months after the purchase, it was too late to return it. The customer had ordered this soap once before in August 2021..The manufacturer had changed the fragrance of the soap very slightly during this time. It remains a popular soap with very few if any other complaints about the fragrance.

I ordered a 1 gallon container of **************** last week and it arrived damaged on 04.05.2022. My conceirge pointed out the condition of the box to the delivery driver and he said call the company. So, I documented the condition of the box exterior with a photo. A photo after the box was open and placed the container on the counter and took a photo to show the hefty product loss. Today I spoke with the customer service rep and sent the images. She offered me a $16 credit for the product loss on a $149 container that arrived with a bit less than a quarter of the product missing. After getting over the shock, I asked if the rep felt she was being fair? Well, that got no response, so I asked if I could simply return the product for a refund and reorder with the expectation of a non-damaged product. I was told I could, but when I asked for a shipping label, I was told I would need to incur the cost. At that moment, I decided to accept the product but share my experience, as I would loose $40 on shipping, as neither the original or return shipping cost would be refunded. If you order from this company, buyer beware. I have suffered the loss of product due either to shipping or packing, but I am being forced to eat the cost.

The photos sent by the customer seemed to show a much smaller amount of product being lost. We refunded for the amount that appeared to be short from the photo.