ComplaintsforStockWise Auto, LLC

• Initial Complaint

  02/13/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Made a purchase on 1/15/22 for (4) four shocks. Order #OS397379. Order was received timely and with no issues, upon receipt of product I realized immediately I had made a mistake and had to send back. Following all proper procedures I sent back, they signed off having received the items and I have not been refunded. Their policy is **** business days, the 10th business day was February 10, 2022. Emails sent with generic responses and no results. Phone calls do not get answered

  Business response

  03/14/2022

  Please see below information about the customer's order and return. The customer was refunded.

  
  

   

   

  OS397379
  
  FROM SW:

   

  Date User Note
  02/19/2022 11:17 AM Billing PSK Vision CM on 02/18/22:
  01KD3806001
  Total of $-227.20
  FMP: 4 x MON-***** @ -56.80
  02/17/2022 10:57 AM Zach    Merchant    StockWise Auto      Merchant Account      StockWiseAuto_instant    Transaction Type    credit      Refund      yes      Amount              $284.55 USD                Transaction Date            For Store And Forward (SAF) transactions, this is the time when the payment details were obtained for processing a transaction.              Feb 17 2022, 09:57 AM CST        Tax Amount          $0.00 USD          Order ID      OS397379    Status          Submitted For Settlement                Settlement Batch      2022-02-17_StockWiseAuto_instant_a4wnz9tn      Refunded Transaction      74mwvs8z                    *** Response                                  By default, we do not evaluate the *** and CVV response on transactions and verifications with vaulted cards. See our Support articles for steps to verify vaulted cards.                          Street Address not applicable (A). Postal Code not applicable (A).                  
  02/17/2022 10:56 AM Zach refunding them
  02/17/2022 10:56 AM Billing AvaTax Refund Calculation:
  SHIPPING INCLUDED
  
  AvaTax Doc Code: OS397379-R1
  AvaTax Ship: -$24.03
  AvaTax Total: -$284.55
  02/17/2022 10:44 AM Zach I was not able to locate the parts, but a direct credit was issued for MON***** QTY 4 for a total of 227.20.
  The CI is 1-7401931 and the ticket number is 1-53261.
  02/16/2022 8:23 AM Zach wrote FMP for credit
  02/04/2022 11:29 AM **** Customer: Where is refund for returned order? I dont want to leave a bad review but this is taking way to long..the mistake was mine in ordering the wrong thing but now its taking way to long to refund
  
  It's been one week since the parts were returned back (THU 1/27). I provided the customer with a refund window.
  01/27/2022 3:06 AM Billing Trustpilot Review **************** Review Invite Sent
  01/22/2022 1:10 PM Billing SWA ReturnWise Submission:
  
  ReturnType: WPDF
  itemName: Monroe ***** Shock Absorber
  ItemNumber: yes
  YMM: yes
  Fitment: no
  VIN: no
  returnQty: 4
  ReturnLocation: FMP-1
  ReturnTracking_1: 289030111805
  ReturnShipCost_1: $8.69

   

  Customer response

  03/14/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  01/27/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I order 12 quarts of transmission fluid on 1/4/22. When the order was dropped off i was not home it was I think 2-3 days before i got home as I travel for my business. When i got home fluid was all over my porch and it had been there for awhile considering the fluid was covered in dust and soaked into the rock. When i seen that I contacted their customer service the next day. When they had asked for photos of the box. I was so disgusted i had thrown the box away. Now i have ordered a lot of fluid online for example when i order gallon jugs from ******* they take each jug and put them in plastic so if the fluid is to spill the plastic bag catches it and it doesn't create a big mess. The fluid i ordered was $160 and out of the 12 quarts 2 remained intact and the rest was 1/2 to 3/4 spilled out. Witch i have to say caused one h*** of a mess on my front porch and a big hazard if i was not to see it and slipped and fell (thank god i did not). Now it has been a couple weeks since i first contacted them to either get a refund or just have the fluid replaced, i just would like something done but every time i contact them there is an excuse why it either didn't happen or how they haven't been able to get ahold of the shipping company about a claim. I just would like this to be resolved and this company to make this right, at the very least worn others not to buy fluids from this company if they arent able to package the products they send out correctly.

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