ComplaintsforAdvanced Financial Service
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Complaint Details
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Initial Complaint
01/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
On 1/12/24 at approximately 12:00AM my car was towed by advanced financial towing. I contacted my bank around 10:30 and came current with my loan and they then released a redemption letter and a personal belongings release form stating they had to release my car and belongings immediately. Advanced financial failed to do so. One of my personal belongings was my two prescriptions of heart medication that I have to take everyday, I reached out to them and they told me I was not able to pick up my belongings or car until Tuesday 1/16/24 after 1pm and the total cost would be $580 due to daily storage fees. However my vehicle was suppose to be released prior to Tuesday 1/16/24. I do not believe its fair to me or others that we have to pay fees to these types of business when they are doing things as ridiculous as this. I had to pay almost $600 because they wanted to hold my vehicle and belongings hostage instead of just releasing them like my bank told them to do so. It is absolutely RIDICULOUS AND UNACCEPTABLE.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.