Business ProfileforR. Poust Inc

R Poust came to my house 10/5/2023 to clean my Air conditioning duct work. I hired them to come out and clean the entire system. The representative came just to check the system and tell me it's in working condition. The job was booked incorrectly and I discussed this with Antonio of R Poust main office. He accepted responsibility for the error, and informed me they have a third party company that takes calls and submitted the job incorrectly. I paid them $212.18 for that day with the agreement that R Poust would send a crew to correct the booking error and clean the ducts using that payment for the cleaning. The rescheduled date of 11/28, they did not call or show up for the job. I rescheduled again in December, and they called 12/7 to cancel again. When I spoke to Antonio, he informed me they did not have crews doing duct cleaning (equipment and training were in the works and they were not equipped at that time to do duct cleaning), and he was not able to schedule a date when the job would be completed. I asked him to please cancel the job and submit a refund for the $212.18. He agreed, and told me Kathy from the billing department would send me a check within the week which should have been the week 12/25-12/29/2023. I have since left voicemails, countless messages on their website to call me back or resolve the issue. R Poust has not once returned my calls or messages since 12/2023 and have not paid me back. They never completed the service I hired them for, and should make restitution for taking payment without performing the service.