ComplaintsforIdea Village

TV Home Shopping

HeadquartersMulti Location Business

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Initial Complaint
07/03/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Purchased flawless salon nails at Wal-Mart and used 3 times and just quit. Recharged and still want work. Didn't keep receipt because it also had groceries on it and I destroy grocery receipts, because they have last 4 numbers of my debit card on it, so I destroy all receipts unless the receipt is for a large dollar item of which I black out the last 4 digits. When I purchased, I expected it to work for at least a year. The light on motor end still lights up, but motor want work, the charging light goes out immediately if I try to charge which tells me the motor has just quit. Was planning to buy other items by same name, but now want buy anything of theirs. A 30 day warranty is ridiculous because it was more than 30 days before I actually used it. Their were other items I was going to buy, but that's out of the question now. Quitting after using 3 times tells me the motors have serious usefull life problems. The price listed below is a approximate price because I just don't remember. Never thought I would have to remember price paid because I thought it would last as long as an item would last for price paid. Not 3 times. This is utterly ridiculous.
Business response
07/08/2024

*****************************
************************************************************************************************
Daytime Phone: **************
E-mail: *******************

Dear Better Business Bureau,

We are sorry to hear this happened.

You can contact FINISHING TOUCH FLAWLESS via phone or text (M-F 8:00AM - 5:00PM ET)at ************.

For a response via email go on-line to ***********************************************.

Thank you,

Customer Service Specialist
Initial Complaint
10/31/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Microtouch stopped working! I purchased this item from Amazon back in August and I didn't know that the warranty was for 30 day's only. I have spoken to Idea village a couple of times and they want me to screen shot my receipts for the purchased I do know how to do that!
Business response
11/07/2023

*********************
***************************************************************
Daytime Phone: **************
E-mail: ***********************

Dear Better Business Bureau,

Your recent complaint was directed to me for handling. We are sorry to hear that you are having problems with one of our MicroTouch Products.

Please provide me with some additional information so we can research and take care of this.

We handle several types of Microtouch Products, which one do you have that stopped working?
Please supply a copy of your Amazon receipt showing proof of purchase.

Quality customer service is very important to us and we look forward to assisting you further.
Thank you for your patience.

Sincerely,

Customer Service Specialist
Initial Complaint
04/07/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Have a product that was distributed by idea village the product is called the micro touch **** It is faulty and I'm seeking replacement idea. Village seems to be a entrepreneurial organization. I'm not sure how to contact them so I decided to contact your organization to assist in replacing this item.Contacting idea village was to know Avail please assist in replacing this faulty item. It was purchased at Bed **************
Business response
04/10/2023
*********************
182 ***************
******, ** 36526
Daytime Phone: **************
E-mail: **********************

Dear Better Business Bureau,

Your correspondence was directed to me for handling. Please accept my apology for the any delay this has caused.

We are sorry to hear that the customers MT Titanium *** is not working properly.

Quality customer service is very important to us and we have requested a replacement Micro Touch Titanium *** be sent to the customer at no charge. Please allow ***** business days for delivery.

Thank you for your patience.

We believe this is the information you require and feel this resolution will close the matter satisfactorily.

Sincerely,

Customer Service Specialist
Customer response
04/11/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************
Initial Complaint
03/23/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Bought my MicroTouch *** from CVS at three months ago use it a few times went to grab it out of ******************** fell in the sink went to use it did not work anymore paid ****+ tax
Business response
03/28/2023

*********************
31 ************
**********, ** 11949
Daytime Phone: **************
E-mail: *******************

Dear Better Business Bureau,

Your correspondence was directed to me for handling. Please accept my apology for the any delay this has caused.

We are sorry to hear that the customers MT Titanium *** stopped working when it fell.

Quality customer service is very important to us and we have requested a replacement Micro Touch Titanium *** be sent to the customer at no charge. Please allow ***** business days for delivery.

Thank you for your patience.

We believe this is the information you require and feel this resolution will close the matter satisfactorily.

Sincerely,

Customer Service Specialist
Initial Complaint
12/09/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Ordered copperfit socks November 27....checked tracking number for several days which said item has not been picked up by carrier....spoke to representative on December 8 who said she would send another order out if not received by December 9....called today, December 9th only to be told that the items will be delivered on December 20...."IT JUST TAKES THAT LONG". This is unacceptable!I want a return credit on my credit card this is not the way to run a business
Business response
12/12/2022

Dear Better Business Bureau,

Your correspondence was directed to me for handling. Please accept my apology for the any delay this has caused.

We are sorry to hear that the customer was not happy with their ordering experience for the Copper ********** Socks 2 Pair and bonus socks.

Order # *****-2022-48-122-320 received on 11/26/2022
2 PAIR COPPER FIT ENERGY SOCKS BLACK L/XL                  $19.99
ONE TIME BONUS PER ORDER ANKLE SOCKS BLACKL/XL
Shipping                                    $3.99
Taxes                                                 $1.98
Total                                                   $25.96

The order shipped from our warehouse in CT on 11/30/2022 with Fed ************* Tracking 9274899998944697154016.

Unfortunately, the carriers are taking longer than expected around this time of the year.

Tracking shows this is in transit to your and you should have this by end of day 12/20/2022 to your address
PO Box 1380
************* 97624

Quality customer service is very important to us and we have issued a credit to your account. Please refuse delivery on the shipment and they will be returned to our warehouse.

Thank you for your patience.

We believe this is the information you require and feel this resolution will close the matter satisfactorily.

Thank you,
Customer Care Specialist
Initial Complaint
11/05/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They said they cant find my order after I gave my information. This site seems like a scam. I ordered from here for my father and never received the product. The tracking number doesnt work and the package isnt moving.
Business response
11/10/2022

Dear Better Business Bureau,

Your correspondence was directed to me for handling. Please accept my apology for the any delay this has caused.

We are sorry to hear that the customer was not happy with their ordering experience for the Copper ******** Relief Plus.

Order # ***S1-2022-44-123-093received on 10/31/2022 at 11:57 AM
1 ARCH RELIEF PLUS-ONE SIZE                      $19.99
Free Shipping
Taxes                                                 $1.77
Total                                                   $21.76

The order shipped from our warehouse in ** on 11/1/2022 with **** Tracking 9274899996352773109041

Tracking shows this was delivered on 11/8/2022 to the address below at 2:36 pm
***********************
2311 *********** 2H
Far Rockaway, ** 11691
Daytime Phone: **************

We did not have an email address on this order, so we were unable to send you an order confirmation or tracking.

Thank you for your patience.

We believe this is the information you require and feel this resolution will close the matter satisfactorily.

Sincerely,

Customer Service Specialist
Initial Complaint
08/08/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a Copper Fit ************************* recently. Wanted to wash pillow cover before using. The zipper on cover would only unzip half way down making it very difficult to remove pillow from cover. I washed cover by instructions on *************** & dried on Delicate Cycle. The cover shrank to half the size & with a zipper not length of cover it is impossible to put on pillow. I tried calling ph number listed on website & no one answers. Called again used a different prompt was able to leave message. No return call. I would like a new replacement pillow cover & would be glad to send back the cover I have. Please help Thank You.
Business response
08/12/2022
Dear Better Business Bureau,

Your correspondence was directed to me for handling. Please accept my apology for the any delay this has caused.

Unfortunately, we have exhausted our supply of the Angel Sleeper Pillow and we are unable to replace the cover.
I could not locate an order for the customer with the information provided in this complaint.
1) Where did you purchase this Angel Sleeper Pillow from?
2) How long ago was this purchased?
If this was purchased locally you can return to place of purchase with your receipt for a replacement.
Thank you for bringing this to our attention.
Customer Care
Initial Complaint
07/16/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered compression socks from this company on 7/6/2022 order number ****************** confirmation number ********. Have contacted company about lousy service, taking forever to get product. I received one response from them not the response I was looking for. They lie dont answer repeated emails the same with the delivery service they use DHL. I dont want there product they should be put out of business from the reviews I have now seen, I want money returned to my card and if and when product ever shows up I will return it to them. Very sad to do business this way repeatedly and get away with it.
Business response
07/21/2022
Dear Better Business Bureau,

Your correspondence was directed to me for handling. Please accept my apology for the any delay this has caused.

We are sorry to hear that the customer was not happy with their ordering experience for the Copper ********** Socks 2 Pair Black S/M.

Order #*****-2022-27-322-018 received on 7/6/2022
2 PAIR OF COPPER FIT ENERGY SOCKS BLACK S/M              $19.99
Shipping                                    $3.99
Taxes                                                 $1.80
Total                                                   $25.78

The order shipped from our warehouse in CT on 7/8/2022 with DHL that hands off to **** Tracking 9274899996352771223947.

Unfortunately, the carriers are taking longer than expected.

Tracking shows your order was delivered on 7/21/2022 to the address below at 11:27am to the address below:
******************************* F
904 ***********
*******, ** 61853
**************

Customer Service received an email from you and they issued credit to your account on 7/18/2022. You may keep the Copper ********** Socks with our compliments.

Thank you for your patience.

We believe this is the information you require and feel this resolution will close the matter satisfactorily.

Thank you,
Customer Care Specialist
Initial Complaint
07/05/2022
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I bought the Copper ******** brace from an commercial on tv on June 30th. I never received a confirmation email or tracking number but the money was taken out of my account immediately. I have been trying to reach someone at Idea Village Products but cant reach anyone. I have also left several messages on voicemails.
Business response
07/07/2022
Dear Better Business Bureau,

Your correspondence was directed to me for handling. Please accept my apology for the any delay this has caused.
We are sorry to hear that the customer was not happy with their ordering experience for the Copper Fit Arch Relief Plus.

Order # ***C2-2022-26-125-036 received on 6/27/2022
Copper Fit Arch Relief Plus                    $19.99
Additional CF ARCH RELIEF PLUS           $14.99
Free Shipping
Taxes                                                 $2.45
Total                                                   $37.43

The order shipped from our warehouse in CT on 6/29/2022 with **** Tracking 9274899996352771043453.

Tracking shows this was delivered on 7/6/2022 to the address below at 1:00 pm ET.
*********************
5531 **************
************, ** 46220
**************

We have a different email address on file ********************** This could be why you did not receive an email confirmation or tracking.

Thank you for your patience.

We believe this is the information you require and feel this resolution will close the matter satisfactorily.

Sincerely,

Customer Service Specialist
Customer response
07/08/2022
Complaint has been resolved

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
07/02/2022
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered an item from Idea Village Products on 6/30 for $37.43. I never received an email or tracking number.
Business response
07/07/2022
Dear Better Business Bureau,

Your correspondence was directed to me for handling. Please accept my apology for the any delay this has caused.

We are sorry to hear that the customer was not happy with their ordering experience for the Copper Fit Arch Relief Plus.

Order # ***C2-2022-26-125-036 received on 6/27/2022
Copper Fit Arch Relief Plus                    $19.99
Additional CF ARCH RELIEF PLUS           $14.99
Free Shipping
Taxes                                                 $2.45
Total                                                   $37.43

The order shipped from our warehouse in CT on 6/29/2022 with **** Tracking 9274899996352771043453.

Tracking shows this was delivered on 7/6/2022 to the address below at 1:00 pm ET.
*********************
5531 **************
************, ** 46220
**************

We have a different email address on file ********************** This could be why you did not receive an email confirmation or tracking.

Thank you for your patience.

We believe this is the information you require and feel this resolution will close the matter satisfactorily.

Sincerely,

Customer Service Specialist
Customer response
07/11/2022
Yes please cancel. It was received on 7/6 and they did have my email wrong. Thank you for your help

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforIdea Village

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Business response

Business response

Customer response

Business response

Business response

Business response

Business response

Business response

Business response

Customer response

Business response

Customer response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary