ComplaintsforClique Socially

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid a $150 refundable deposit for an event space where I help my son's 18th birthday party. Two days later the owner claims there were "damages". The damages she cited were leftover trash, red dye on one of the tables, a missing curtain holder, and a broken faucet. She never shared any pictures of any trash leftover. I had a whole team of people taking all the trash out. The red dye was a very common mishap in any event space. The tablecloth dye bled onto the table which I offered to come clean. The picture of the faucet did not show a broken faucet, just one that is hanging, which is normal for movable faucet heads. My caterer reported that the movable faucet was already hanging when he arrived. Either way, it is another easy fix which I offered to fix. In response to the curtains, they were never touched by anyone. They remained closed and untouched the entire time and any video from the venue will prove that. Even after offering to tighten the faucet and clean the dye off the table myself, she was intent on keeping the money. This lets me know she is worried more about the money than customer service. She was very rude, argumentative, and even made remarks about me being late to my own event. I wasn't late, but even if I was why should she care as long as she's paid in full? I never met her in person as she handles everything remotely. There was no walkthrough before or immediately after the even with the owner to see the condition prior to the event and immediately after.

  Business response

  04/16/2024

  I would like to address the allegations made by the customer. The claims of damages are false. Our records indicate that the customer herself has accepted accountability for the damages that occurred during her event on March 16. Furthermore, we promptly communicated with the customer via email regarding the damages, and an agreement was reached. A partial refund was accepted by the customer and processed on March 19th, 2024, well before the complaint was submitted.
  
  We take customer satisfaction seriously and strive to resolve any issues promptly and fairly. It is our policy to address complaints in a timely manner, and we appreciate the opportunity to clarify the situation.
  
  Please feel free to reach out if you require any additional information or documentation related to this matter. We value our reputation and appreciate your assistance in ensuring a fair resolution.
  
  Thank you for your attention to this matter.

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