Business ProfileforAAA Liner Replacements Corp.

I received a proposal from **** *******, salesperson for Best Pool Liners, provided a proposal guaranteeing a 100% wrinkle free result and bagging of the old liner for me to dispose. I contracted with Best Pool Liner to remove my old liner and replace it. The say of installation, I noticed wrinkles in the liner. I addressed this verbally with the installer the day they finished and was told the weight of the water would eliminate the wrinkles. This never happened. I called the installer repeatedly in May, but he never returned my calls. A few days after installation I called Best Pool Liner customer service. I spoke with ********, who told me it could take up to two months of warm (above 75 degree) water for the wrinkles to dissipate, but to call back at the end of the summer if they didn't. I also mentioned to ******** that the installer didn't bag up the old liner per the proposal. She responded that there was no way that would have been in the contact, as each state has it's own laws, but that she would call my installer as a favor. I never heard from the installer about either issue. Come August, I noticed not only are the wrinkles still present, but the new liner is pulling away from the walls of the pool. There is also a leak in the pool, we do not know where, but we have been losing water at a steady clip since the liner was installed. **** ******* refuses to answer my calls/texts. When I called back ******** in customer service in August she told me my contract had a second page - which I never saw or signed! - which states any issues have to be addressed in writing within two weeks of installation. ******** also told me they do not guarantee wrinkle free results. When sent her a copy of the proposal I received from **** that guaranteed exactly that, she told me the proposal isn't a legally binding contract. They refuse to answer my calls, saying they cannot help because I did not submit a written complaint within two weeks of installation.