ComplaintsforPlaytika

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Initial Complaint
10/21/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello,After multiple tries, I am trying to get my actual email ************************** associated with Slotomania, one of the games by Playtika. PLEASE have Playtika associate ************************** with my Slotomania account Play 7930, Clan RealSlots777. There is an email address that is not supposed to be associated.Correct my email address so Freecash knows who I am! PLEASE AND THANK YOU!
Customer response
10/30/2024
Again, Playtika, this time under Solitaire Grand Harvest, DID NOT REPORT promptly and accurately to ************ on the dates that I accomplished certain levels in Solitaire Grand Harvest. I contacted ******** today and spoke with multiple customer service representatives, and they have evidence Solitaire Grand Harvest is NOT COMMUNICATING my results of beating certain levels with the time limit. Playtika has a LEGAL OBLIGATION to report this information to ************ in a timely manner, due to the amount of money involved. Playtika is REFUSING to do this, and thus completing an illegal action. According to ************** (************), I joined Freecash on October 6, 2024 under the email and username ************************** I completed Crop 25 (corresponding with a level in Solitaire Grand Harvest) within 20 days of installing the game under my username at Freecash of *** *******/**************************. That offer alone is worth $60. I completed Crop 35 (corresponding with a level within Solitaire Grand Harvest) within 25 days of installing the game under my username at Freecash of *** *******/**************************. That offer alone is worth $80. I completed Crop 40 (corresponding with a level within Solitaire Grand Harvest) within 20 days of installing the game under my username at Freecash of *** *******/**************************. That offer alone is worth $100. The total owed is $240. Playtika IMMEDIATELY OWES THE INFORMATION ON THE DATES I BEAT THE LEVELS to ************* (************) associated with account, associated with cell phone number ************
and email **************************. Legally, since it has gone this far, I am required to receive a copy of the dates I beat the levels too, when you send the information to ************.
Playtika IMMEDIATELY OWES THE INFORMATION ON THE DATES I BEAT THE LEVELS to ************* (************) associated with account, associated with cell phone number ************
and email **************************. Legally, since it has gone this far, I am required to receive a copy of the dates I beat the levels too, when you send the information to ************.
Customer response
10/31/2024
This is NOT A DUPLICATE complaint. This is for another game provided by Playtika. Do not disregard this, or I will refile this complaint everyday until the end of time. The sentences are clear. Do I need to send a PDF in technical writing style so it is clear and in a better format? This is what I wrote to Playtika. This is new information, since you didn't understand the clear information in the last complaint. Logical Deduction - New Premises 1. ************* told me that Playtika has the legal obligation to communicate, within three business days, to Freecash, the date I completed an objective or a level on one of their games.Given Premise 2. If you failed to do this to Freecash, you are legally obligated to provide this date to the account holder of Freecash.Given Premise 3. You DID NOT do this, per Playtika's support group. Conclusion 1: Playtika performed an illegal action AGAIN. Result of Communication with Playtika: 1. They are still refusing to provide this information. They are only providing nonsensical information that does not provide the information. 2. The Better Business Bureau can make this simple, and just communicate with Playtika to IMMEDIATELY provide Freecash, me, and/or the Better Business Bureau the correct date I passed those levels. Original Information - (abbreviated) Again, Playtika, this time under Solitaire Grand Harvest, DID NOT REPORT promptly and accurately to ************ . Playtika has a LEGAL OBLIGATION to report this information to ************ in a timely manner, due to the amount of money involved. According to ************** (************), I joined Freecash on October 6, 2024 under the email and username ************************** I completed Crop 25 (corresponding with a level in Solitaire Grand Harvest) within 20 days of installing the game under my username at Freecash of *** *******/**************************. I completed Crop 35 (corresponding with a level within Solitaire Grand Harvest) within 25 days....
Business response
11/05/2024
Please be assured that we take the integrity of our game and the satisfaction of our customers very seriously. ********************** has been operating for more than ten years and owns and operates many top rated social games worldwide.
We have performed a thorough review of this customer's account and the details of the concerns. We will communicate with the player in the following days regarding this matter in order to solve it.
Thank you.
Initial Complaint
10/18/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
********* offered a purchase opportunity to buy gems with a "up to 100% gem back" for gems used. I made the purchase and, after using several gems, realized I wasn't getting the normal pop-up window advising of my "gem back" gain. Upon checking my gift box, indeed I learned I wasn't getting the return on my purchase as promised. I messaged my Host which is the normal protocal and never received a reply. This incident was after having at least three other incidents within the game and receiving little to no resolution.
Business response
10/27/2024
Hello,
Please be assured that we take the integrity of our game and the satisfaction of our customers very seriously. ********************** has been operating for more than ten years and owns and operates many top rated social games worldwide.
We have performed a thorough review of this customer's account and the details of the concerns. We will communicate with the player in the following days regarding this matter in order to solve it.
Thank you.
Customer response
10/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although their response is not accurate and falls far short of accepting responsibility and making me whole, I will note their "resolution" as satisfactory and consider the ****** I learned to be of most value. Thank you.

Sincerely,

**** *********
Initial Complaint
10/04/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
*** I am playing this game from 1 year , I Spend thousands of USD , they disabled my account before 3 days without reason, I am vip in this game and vip support even not giving answer, they just want to do scam only with me , please help me , just want back my account
Business response
10/08/2024
Hello,
Please be assured that we take the integrity of our game and the satisfaction of our customers very seriously. ********************** has been operating for more than ten years and owns and operates many top rated social games worldwide.
We have performed a thorough review of this customer's account and the details of the concerns. We will communicate with the player in the following days regarding this matter in order to solve it.
Thank you
Playtika Support
Customer response
10/14/2024
*** I haven't got any email from them , kindly please email them again and fix my issue please , I wait 4 days but still no response from them
Customer response
10/15/2024

Complaint: 22380211

I am rejecting this response because: Sir I haven't got any email from them , kindly please email them again and fix my issue please , I wait 4 days but still no response from them

Sincerely,

***** ******
Business response
10/27/2024

Hey, this user got a response from us back on October 3rd, informing him of the ban reason, (2024-10-03 21:55:36).

We wrote to him:

Thank you for keeping in touch.

Upon further review, your account was permanently suspended due to violations of our Terms of Service.
More info can be found here: *****************************************************
And here: ************************************************************;

Specifically, your account was found to be involved in misconduct which includes the following improper behaviors:
o Scamming Fraudulent behavior to make a quick profit
o Making use of hacks Actual use or distribution of the hack
Hacking To circumvent security and break into the game. All hacking will result in a permanent ban of the account.
NOTE: A user that is unaware of these violations may still be subject to termination of his/her account
This list of violations and applicable consequences is incorporated into and expressly made a part of our Terms of Service.

The user has not responded after our email.
Please let me know if you have additional questions.

Kind regards,
Playtika Support
Initial Complaint
10/04/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This Is the business behind the poker game "Governor of poker 3"They have malicious practices, that include blatant fraud and odds manipulation, to incentivize people to spend more money. Me and a small group have gathered data on different accounts over a long period of time;New accounts, which receive hands and wins that are a statistical impossibility, for a short period. Free to Play accounts, accounts where no money is ********* to Play accounts, where the developers realize that "This person is willing to spend money on the game, so lets lower their odds dramatically" The Biggest problem is their blackjack table, and their advertised claim of being "RNG Certified", with no way of backing that claim up, or letting the player confirm it afterwards, like many other casinos do. The long story short is, that this developer is using illegal and malicious tactics against their community, usually children, to scam them out of money. I would be disappointed with any outcome that doesnt include head leadership termination and preferably imprisonment.
Business response
10/08/2024
Hello,
Please be assured that we take the integrity of our game and the satisfaction of our customers very seriously. ********************** has been operating for more than ten years and owns and operates many top rated social games worldwide.
We have performed a thorough review of this customer's account and the details of the concerns. We will communicate with the player in the following days regarding this matter in order to solve it.
Thank you.
Playtika Support
Initial Complaint
09/16/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I see 2 charges that are pending on my bank account for nothing I have ever purchased. The amounts are $32.46 and *****. I have never charged these amounts to my account. I want a refund immediately to my bank account.
Business response
09/18/2024
Hello,
Please be assured that we take the integrity of our game and the satisfaction of our customers very seriously. ********************** has been operating for more than ten years and owns and operates many top rated social games worldwide.
We have performed a thorough review of this customer's account and the details of the concerns. We will communicate with the player in the following days regarding this matter in order to solve it.
Thank you.
Kind regards,
Playtika Support
Initial Complaint
08/29/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I became diamond status on June 28th, or 1-2 days prior, and received the download of Slotomania VIP (inner circle). You are supposed to receive a VIP host once you reach diamond status and that has not happened. I have asked numerous times and have been told I will receive one when they can. My brother reached this status many years ago and used to have one, but his host quit, and he was never given a new one after all of these years. He has also requested one and gets the same response back. If he hasn't received a new one in 4+ years, I will never receive one. I have been playing since Aug 18, 2012, to earn my way to this status. I put in my time and money and should receive what the game says I will. The $ entered below is just from the last 4 months. Another issue is that since reaching a higher level, they made it nearly impossible to earn picks for the side games (Battle Sheep, Snakes and Ladders, Sloto City Blast, etc.) and clan points. I am no longer able to complete these missions because I can't earn enough picks, even after playing for hours on end. I used to earn 50 clan points, then 15, now 5 for each win above my bet. They tell me to bet higher, which in turn means losing my $ faster so I will have to spend more money. They want you to be forced to buy picks if you want to play these side games, again to make more money. It's all about spending money now to continue to play. It is outrageous. They say it is to make the gaming experience more difficult, but we know it's about the money. The game is no longer about being fun and entertaining. I have brought this up many times and they do not care. The prices are so high and go up constantly. They also trick you into using your slotobucks on a promotion, and then do not give you what you bought. They say the deal is for real money only, yet a screen comes up saying you are allowed to and the slotobucks icon is active for the purchase. I am sure there is more I can go on about, but this is it.
Business response
09/02/2024
Hello,
Please be assured that we take the integrity of our game and the satisfaction of our customers very seriously. ********************** has been operating for more than ten years and owns and operates many top rated social games worldwide.
We have performed a thorough review of this customer's account and the details of the concerns. We will communicate with the player in the following days regarding this matter in order to solve it.
Thank you.

Customer response
09/09/2024

Complaint: 22215100

I am rejecting this response because:
They provided no resolution and only stated they would contact me in the following days. It had been 6 days now and I have not heard from them.

Sincerely,

*****************
Customer response
09/11/2024
I received an email from ********** and they are scamming people into thinking that once they reach diamond status that they will receive a VIP host. It clearly shows on the game that once you reach this status you will receive one, picture attached. No where does it say that there are stipulations or that they can just say no to receiving one! I have put in 12+ years to reach this status and I expect what was promised once I reached it. This is outrageous and a scam for people to play and pay! They need to be reported. Is there any other route I can take to report this besides BBB?

Their response was, Host allocation is determined based on the current availability and internal criteria at the company's discretion. Unfortunately,you do not meet the required criteria for host allocation according to the game's internal guidelines.
Customer response
09/11/2024
You can close the case. I am unsatisfied with their response, but nothing will change on their end. Thank you.
Business response
09/12/2024
Hello ***,
********************* have contacted you to help and solve this issue, please continue with him and if you have any other needs please do not hesitate to share them with us here or directly on Playtika's support page : ****************************************************.
Kind Regards,
Playtika Support
Customer response
09/12/2024
I don't accept their response, but they are not going to do anything to remedy the situation. Can I reject the response and it be closed? I don't want it to be listed on BBB that they took care of my situation.
Customer response
09/13/2024

Complaint: 22215100

I am rejecting this response because:
I don't accept their response, but they are not going to do anything to remedy the situation. Can I reject the response and it be closed? I don't want it to be listed on BBB that they took care of my situation.

Sincerely,

*****************
Business response
09/16/2024
Hello ***,
Hope my message finds you well, i checked with the game's management, and found that ********************* has reached out to you, see here his message:
I hope my message finds you well!
We have received your inquiry regarding the absence of host allocation. Host allocation is determined based on the current availability and internal criteria at the company's discretion. Unfortunately, you do not meet the required criteria for host allocation according to the game's internal guidelines.
In the meantime, you can receive assistance as needed from customer service.
Regarding the issue raised in your inquiry, please note that the game is intended solely for entertainment and fun. The game is, of course, random and not rigged.
If you do not find the game entertaining, you have the option to stop accessing it at any time.
Please proceed your communication with him so we could make sure you get the best assistance from our support team.
Kind Regards,
Playtika Support
Customer response
09/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
08/26/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Bingo Blitz had delaying glitches that cost me BB Credits and I Lost ungiftables and awards due to a malfunction in BB! I asked through my account manager if a partial refund could happen. His supervisors blame my computer for the problems. I had my computer checked there is nothing wrong with my computer. I have been playing this game for a long time. BB made changes to the game that has giving us numerous spares and they dont want to make things right for their players. I lost over ***** BB credits and I lost ungiftables which i needed to complete to get my rewards. I feel that a partial credit should be refunded due to malfunctions in your BB game. Thanks
Business response
08/28/2024
Hello,
Please be assured that we take the integrity of our game and the satisfaction of our customers very seriously. ********************** has been operating for more than ten years and owns and operates many top rated social games worldwide.
We have performed a thorough review of this customer's account and the details of the concerns. We will communicate with the player in the following days regarding this matter in order to solve it.
Thank you.
Playtika Support
Customer response
09/03/2024

Complaint: 22196665

I am rejecting this response because: I never received any message or correspondence from Playtika with wanting to solve the problem with me with no solution to resolution!

Sincerely,

***** ********
Business response
09/09/2024
Dear ***,
Thank you for reaching out and sharing your concerns with us. I want to assure you that your complaint has been taken seriously and handled by your account manager, ****** *******.
According to our records, ****** promptly addressed your concerns starting on August 18th and continued to assist you over the following days. He investigated the lagging issues you experienced, refunded all credits lost due to disconnections that he could find, and escalated the issue to his superiors for further review.
On August 26th, after consulting with his team, ****** informed you that all the refundable credits based on the available evidence had been returned, and unfortunately, no further credits could be refunded.
For your reference, I have attached screenshots of your correspondence with ****** to provide full transparency regarding your complaint.
We truly value your feedback and understand how frustrating this situation must be for you. If there is anything else we can assist you with, please let us know.
Thank you for your understanding.
Best regards,
Playtika Support
Customer response
09/09/2024

Complaint: 22196665

I am rejecting this response because:My account Manager refunded only 300 credits. I lost Over ***** bb credits and lost awards totaling 9000 BB Credits. I also lost Ungiftable tiles costing me 6000 credits. Please refund me what I lost ***** bb credits. Also this problem was happening to too many people getting ripped off from ************ forums on ********* You are charging people money to purchase ************ so if you dont want to refund BB Credits. The cash amount for ***** credits. The game malfunctioned with delaying glitches where I had to press the bingo button ******** times to get a bingo. I need refunded because your game malfunctioned that cost me over ***** credits not a refund of 300 by my account manager that had Nothing to do with this ***** Loss.

Sincerely,

***** ********
Business response
09/18/2024
Hello,
Thank you for reaching out and sharing your concerns with us regarding the lagging issues youve experienced. We truly value your feedback and take reports like this very seriously.
Our team conducted an in-depth review of the games performance during the time you reported the issue, and after thorough investigation, we did not find any evidence or indicators suggesting that the lagging was caused by the game. Everything on our end, including server performance and network stability, was functioning optimally.
We understand how frustrating lagging issues can be, and while we always strive to deliver the smoothest possible experience, certain factors beyond our controlsuch as device performance or network connectivitycan sometimes impact gameplay.
With that being said, I regret to inform you that we are unable to offer a refund for the credits in this case. However, we are committed to continually improving our game and ensuring that you have the best experience possible moving forward.
If you need assistance with optimizing your device or connection for the best gameplay experience, wed be happy to provide some tips or troubleshooting steps. Please dont hesitate to reach out.
Thank you again for your understanding and for being a valued player in our community.
Kind Regards,
Playtika Support
Initial Complaint
08/12/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Playtika also known as Slotomania, has completely screwed me (as well as thousands of other customers) over! I was a paying customer, often times having to pay higher prices for gems than others because I bought more frequently than most so they raised my prices! Yesterday, 8/11/24, I had over 3000 gems on my account. Next thing I know, I have 0. They took ALL my in game gems that I have spent hard earned money to purchase. I have spent thousands towards gems over the past year to play this game, and they just took all the gems I had away!?! Im not the only person they did this to - theres a huge debate on ******** about them doing it to thousands of others! I contacted their support team thinking maybe it was a mistake, but based on the response I got they did this intentionally! They have no intention on making this right and are leaving all of their customers extremely upset! This company is a bunch of thieves and they need to have something done about it!
Business response
08/19/2024
Hello,
Please be assured that we take the integrity of our game and the satisfaction of our customers very seriously. ********************** has been operating for more than ten years and owns and operates many top rated social games worldwide.
We have performed a thorough review of this customer's account and the details of the concerns. We will communicate with the player in the following days regarding this matter in order to solve it.
Thank you
Initial Complaint
08/12/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought all the gems yesterday as asked and to get my bonus on gems, bonused and gem savings on buying more. It was over ****** gems. I now have a zero balance on every I bought. They removed everything.
Business response
08/19/2024
Hello,
Please be assured that we take the integrity of our game and the satisfaction of our customers very seriously. ********************** has been operating for more than ten years and owns and operates many top rated social games worldwide.
We have performed a thorough review of this customer's account and the details of the concerns. We will communicate with the player in the following days regarding this matter in order to solve it.
Thank you.
Initial Complaint
08/12/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Slotomania (playtika) . Displayed a gem payout of a significant amount. 2 days later they said it was a mistake and took back the gems in the game but did not refund ANY money. I would not have bought the gems if it wasn't for the amount they were showing as the reward.
Business response
08/19/2024
Hello,
Please be assured that we take the integrity of our game and the satisfaction of our customers very seriously. ********************** has been operating for more than ten years and owns and operates many top rated social games worldwide.
We have performed a thorough review of this customer's account and the details of the concerns. We will communicate with the player in the following days regarding this matter in order to solve it.
Thank you
Playtika Support

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