Customer ReviewsforElite Plumbing, Heating & Air Conditioning

I purchased an air conditioner unit from Elite, which works fine. However, they called me at a later date and said was entitled to a free maintenance check of my furnace, since I did business with them. They sent someone to my home. He went in the attic, came back later, and said everything was fine. Months down the road, HELP of Southern Nevada came out to evaluate my home for repairs. They found that my return boxes on my furnace were disconnected. He showed me the picture he took. The boxes were 4 inches from the furnace. They were obviously removed by hand. The only person that was in the attic in 15 years was the man from Elite. He was the only person who could have possibly done this. I called Elite and talked to his boss, who didn't sound surprised when I told him what happened. He claimed that the service man told me they were disconnected. Which was a lie. He never gave me an invoice, because it was a free service. If HELP of Nevada hadn't showed up, I would never know why I had no heat. It's a shady way to get business. I should have smelled a rat when they offered a free service for no reason.

Run away from this company! The Las Vegas location is a horrible company. They installed my unit quite a few years ago. Because my family only occupied the home once a year, the unit was not used often. I hired a person to look after the home and followed Elite's advise on how to run the unit in our absence. The unit never worked the way it was supposed to. Heat did not work correctly, air did not work correctly in the summer. I asked Elite to come out to fix the unit, that did not happen so I hired a licensed air conditioner expert to come in and work on the unit. They got it to work as best they could but determined that it was the unit. Now the owner/manager refuses to come out to fix the unit bc I was forced to ask someone else to help our family. I asked him to come out and just get the $11,000.00 unit to work. I said CAN you come to work on the unit, he said yes, I then asked WILL YOU and he said NO. He concentrated on me calling to complain, me asking someone to help me and my tenants/family! The owner/manager is horrible, the ladies who answer the lines and take initial customer information are great!! Initially getting him, the manager, on the line, he never gave me the inclination that he was the rude manager I initially spoke to until after I gave my complaint. He blamed everyone else for his installers mistake. He was accusatory, rude, condescending, and took the situation as a joke. I've never encountered anyone in customer service so rude. He continued to poke the bear as I am very soft spoken...when he kept on poking I raised my voice - he said "geez, I'd hate to hear you when your mad..." I've never! I urge you to look into another company where you know you will get continued customer service. He likely has a recording of our conversation, I'd urge anyone to listen. Adding this review so no one has to go through this.