Customer ReviewsforWeststar Credit Union

On Wednesday, October, 26th, 2022 at 9am I returned a call to Weststar due to the Department Collections claiming my payment to my wife's vehicle was late as of October, 14th. I spoke to a girl from the Department, lets call her Mrs. ****** at first seemed polite then became ignorant, rude, and legit refused to listen to what I was telling her on the phone about the account in question. When I called her out on her unprofessionalism and wanted to speak to her ************* she changed her tune alittle bit. I even left a message for Mr. * and guess what no call back. I spoke to Ms. * about the situation and she was even confused as me and my wife came in to fix this issue months prior and changed the due date to the 27th of every month, so no issues would arise. Well needless to say Ms. * was suppose to call me back that did not happen. Left a message for Mr. * never returned my call either, so I called Mr. * back and he answers and I explain everything to him and he sounded like he could careless about how his employee was very condescending, rude, unprofessional in demeanor, and legit told me make sure I had the payment amount in the bank as if I was some 17 year old kid! Ms. * repeated herself over 7 times and after telling both Mr. * and Ms. * about the issues all they could do was say "sorry". They do not give a courtesy call back or even show a common respect to return a call to say we fixed the said issue. I had to call back and demand answers as this is my account and I do not want to have any problems. Needless to say Mr. * claimed the rep should've checked the notes and never even contacted me and this could've been avoided. Yet no call back to tell me this was taken care of. This Branch on Sahara and Rainbow for Corporate can be much more professional towards customers if they had the common decency to return calls and actually give a **** about someone's account and how their employees treat a customer over the phone!