ComplaintsforDry Tech Restoration

• Initial Complaint

  02/21/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Dry Tech Restoration performed a water damage mitigation service at my residence from December 29 2021 to January 2 2022. On the 29th, they removed damaged drywall and set up fans, dehumidifiers, and air filters. They left the fans, dehumidifiers, and air filters at my residence to mitigate the water within the walls until January 2nd. They picked up the equipment on January 2nd and completed their mitigation services. They were only on site for 2 days, the 29th and the 2nd. Not the days in between (30th-1st). I saw on the quote for payment Dry Tech sent to **** (insurance company) that they charged them for moisture level inspections on days that they never came on site. My insurance adjuster disputed that charge and requested that Dry Tech either send proof that they were on site with pictures that included date and time Metadata or remove the charges from the quote. The insurance adjuster sent this request the week of January 17th to Dry Tech, but we still have received no response from Dry Tech. Now, I know that Dry Tech can't supply these photos because they were not inside my house to take the readings on the 30th to the 1st. My adjuster spoke with the technician who was at my residence the 29th and the 2nd who assured us that they took the photos. **** needs this quote updated before they will pay it out and then Dry Tech subcontractors can perform drywall repairs. Currently my gas waterheater is sitting on my garage floor which is a safety concern. The subcontractors are responsible for moving it back on the stand once the restoration is completed. Dry Tech is requiring full payment for the mitigation and half payment for the drywall repairs before any construction takes place. But none of that will happen until Dry Tech updates their quote to ***** I need Dry Tech to complete this action so my insurance company can pay them out and construction start so the water heater doesn't present a safety concern anymore.

  Business response

  07/14/2022

  Business Response /* (1000, 5, 2022/03/01) */ Contact Name and Title: Edgar M. Operations Manag Contact Phone: XXXXXXXXXX Contact Email: ****@drytechlv.com Hi *****, as mentioned during the drying process. The equipment monitoring was done remotely. Our equipment has monitoring and gps tracking modules built in to send equiptment readings to our app. We have already responded to your insurance adjuster with revisions to move the claim forwawrd. Please understand that this is a normal proscess between the insurance company and any vendor. There is a negotiation that must happen to come to an approved amount. What I am more interested in is the reason why you did not just give our office a call to ask a question but rather resorted to filing a compaling online with the BBB? Our phone lines are avaialble 24/7 and have never received a call from you and have not heard any concerns. We would like the opportunity to at least hear your concers and explain or handle them directly rather than getting a public complaint through the BBB...

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