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            Business ProfileSunna Scents LLC

            Oils

            Current Alerts For This Business

            Pattern of Complaint:

            In December of 2023 BBB noticed a pattern of complaints from consumers alleging

            products they paid for had not been received. Consumers further allege that Sunna Scents LLC did not respond to the phone calls and emails. BBB communicated our concerns to the business in January and February of 2023. Sunna Scents acknowledged receiving BBB’s correspondence but did not respond to BBB regarding the pattern of complaints. BBB continues to receive the same type of complaints regarding the business.

            Contact Information

            PO Box 371382

            Las Vegas, NV 89137-1382

            Get Directions
            Visit Website
            Email this Business
            (702) 613-9624

            Customer Reviews

            1.57/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            14 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            PO Box 371382, Las Vegas, NV 89137-1382
            Email this Business
            BBB File Opened:
            12/15/2020
            Years in Business:
            6
            Business Started:
            8/23/2018
            Business Incorporated:
            8/23/2018
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Contact Information

            Principal

            • Ms. Laura Griffin, Manager

            Customer Contact

            • Ms. Laura Griffin, Manager
            • Mr. Munir Griffin, Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            14 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/15/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered oils from her June 17, 2022, for my( at the time) incarcerated husband. She advised me the oil would go out in **** business days. I've ordered from her before, and it was received in less than 2 weeks. Well fast forward to September 9th. My husband is now home, and it comes up that he never got the oil. So I message her, ask for a refund. She takes about 2 weeks to reply, and says she'll process a refund, and cancel the order. ( mind you, it's been almost 3 months at this point) never got my refund, and she starts ignoring all my emails. She finally responds again middle of October, saying the same thing to me as before, "oh its going out this week". So I remind her that I already had spoken to her, and she was supposed to send a refund, she then doesn't reply AGAIN!! so end of October, I message her again, by this time I've sent at least 15 emails, to which all go ignored, and she responds again with "these are going out today". I again, repeat the previous conversations, to which she has ignored. It's been 5 months, and my bank can't do anything because they have a 90 day policy. This lady will take your money, not send your items and then play dumb when you contact her.
            Read 13 More Complaints

            Customer Reviews

            7 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mersi L

            06/26/2023

            I can’t believe I fell for this scam. This business is CDCR approved and still scamming people! How’s no one ever got them to shut down this business of taking money for orders and never deliver the product, answer customers emails regarding the order and has no valid phone number to call? My order was placed in March (30th), never received! I can’t get ahold of anyone via phone or email to inquire about it and I just now realize they are being reported by so many scammed people. This should be taken to the court and if nobody hasn’t done anything about it, I promise I will. P.S too bad I have to select a star here because they don’t deserve it! Zero stars!
            Read 6 More Customer Reviews

            Local BBB

            BBB of Southern Nevada, Inc.

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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